Job Title: Site Coordinator

POSITION PROFILE
The Site Coordinator is responsible for the daily operations of a solo-person site. The role includes performing contracted office services such as Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.

Job Duties and Responsibilities:

Responsible for the daily operations of the mailroom, including the operation of office equipment such as PCs and mail equipment. Oversee Reception Services, Shipping & Receiving, Delivery, and Mail Processing. Serve as the main point of contact for the customer on a daily basis. Ensure the effective implementation and management of RICOH Service Excellence programs. Operate required equipment and software efficiently to meet service level agreements. Achieve profitability in the area of cost of goods by effectively utilizing company materials and supplies. Manage daily routine functions, including creating/completing work orders, contractor monitoring, inspections, and reporting facility-related issues. Interact with contracted vendors, facility management, and occupants as required. May be responsible for office-supply inventory reordering. Maintain positive internal working relationships with all department employees by communicating in a professional manner. Collect and provide data to assigned leadership and customers, including completing monthly reports with support from assigned leadership. Ensure financial responsibilities are met. Perform other duties as assigned.

QUALIFICATIONS
Education, Experience, and Certifications:

High school diploma or GED required. 1+ years of experience in a related field (B2B and/or technical). At least 1 year of customer-facing work experience required. Demonstrated knowledge and understanding of technology.

KNOWLEDGE, SKILLS, AND ABILITIES:

Tactical thought process. Ability to present to a small group. Moderate problem-solving skills. Basic customer service skills. Basic technical aptitude. Basic written and verbal communication skills.

Working Conditions, Mental and Physical Demands:

Typically, an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels. Work assignments are diversified, requiring the ability to interpret, comprehend, and apply complex material, data, and instructions, as well as prepare and convey diversified information. Some physical effort is required. The work may be sedentary, but also requires walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 lbs (e.g., papers, books, files, small parts, etc.). Moderate dexterity is required for the regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

Note:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.