Job Title

Site Facilities Manager

Job Description Summary

Job Description

To deliver a legally compliant, safe, and customer-focused environment within a staffed building, ensuring agreed levels of service. This includes managing day-to-day building operations, supervising supply partners, and handling scheduled and reactive maintenance via Cushman & Wakefield’s CAFM system. The role also involves being an ambassador for Cushman & Wakefield, acting as the first point of contact for occupiers and maintaining regular communication.

Key Responsibilities:

Helpdesk Management: Interface with the CAFM system and Service Desk to ensure timely responses to work orders and accurate system updates.Complaints Handling: Resolve complaints promptly, communicate effectively with stakeholders, and recommend service improvements.Compliance: Ensure buildings remain legally compliant with all inspections and repairs completed on time.CDM Regulations: Manage works under CDM requirements, appointing a principal contractor where necessary.Health & Safety: Conduct and action annual risk assessments (e.g., asbestos, fire, water treatment) and ensure adherence to safety standards.Occupier Liaison: Manage queries, attend meetings, and maintain strong relationships to enhance the occupier experience.Supplier Management: Oversee contractor activities, ensure compliance with policies, and conduct regular performance reviews.Service Charge Management: Develop and manage budgets, reconciliations, and variance reports in line with RICS standards.Sustainability Reporting: Ensure sustainability platforms are updated and routine reporting is completed promptly.Emergency Preparedness: Develop and review incident management plans and test them periodically.

Core Knowledge & Experience:

Proven track record in Facilities Management.Leadership skills to manage and motivate a team.Experience in budgeting, cost control, and service charge management.Strong understanding of occupier and relationship management.Familiarity with CAFM systems such as Meridian and E-Logbooks.Knowledge of current legislation relevant to Facilities Management.Proficiency in IT (MS Office Suite).

Skills & Personal Qualities:

Solution-focused with strong problem-solving abilities.Excellent communication and interpersonal skills.High attention to detail and the ability to set and maintain standards.Resilient, self-motivated, and able to manage priorities effectively.

Qualifications:

IWFM Level 4 Certificate.H&S IOSH certification.Membership in a professional body such as IWFM or AssocRICS.

INCO: “Cushman & Wakefield”