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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of. This team has successfully launched watches, handbags, sneakers, trading cards, and apparel authentication in the US, CA, AU, UK, DE and JP in under four years. We are a group of unique and diverse teammates who together make a complete business unit and are seeking a Site Leader, Authentication Operations, to drive success in our Las Vegas facility!

You will be joining the Global Facility Operations team and reporting to the Director,  Authentication Facilities Operations and Global Excellence. You will be primarily responsible for directing all facility operations in your facility. You will also be responsible for all safety, budgetary, people management, people development and operations objectives for your site. Additional responsibilities include but are not limited to managing and directing a team of Managers and hourly employees, coaching and mentoring the team to ensure performance objectives are consistently met, identifying gaps in process and performance and actively working to close them.  Building positive employee relations and leadership bench strength within the team. You will collaborate regularly with internal and external partners to ensure alignment to eBay principals and business goals.

What you will accomplish:

Lead a team of 4-5 salaried leaders, and up to 50 hourly associates, to deliver extraordinary results in Safety, Quality, Customer Experience, Employee Engagement, Leadership Development, and Cost.

Drive the creation of quality and performance initiatives, process change initiatives and other Lean initiatives to enable your building to meet and exceed business plans. 

Set and clarify requirements and expectations for Managers. Measure performance, provide feedback, and hold Managers accountable for their performance and the performance of their department.

Leverage your team by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.  Validates those changes as effective and financially beneficial.  

Take proactive steps to ensure that standard processes are followed and shared across all departments. 

Work closely with support staff (PE, EMR, Finance, Procurement, Safety, IT and other buildings) to build and secure support and resources for projects and initiatives. 

Effectively execute to all operations and leadership goals and objectives.   

Proactively plan for changes that could impact building performance or customer experience.  

Build facility leadership competence in the areas of associate & manager development, critical metric management, conflict resolution, goal setting, and accountability.

Champion eBay DNA principles.

Additional Job Elements: 

Reacts and responds professionally to all inquiries both internal and external to the building.   

Supports employee’s ability to escalate concerns without retaliation or retribution.   

Communicates professionally with employees, leadership and business partners regardless of circumstances. 

What you will bring:

Bachelor’s degree or equivalent experience or higher from an accredited university. MBA or equivalent experience preferred.

Sustained track record of leading operational improvements at a building level.

Advocate for, and builder of, robust safety, quality and employee engagement cultures.

Champion for diversity, equity and inclusion.

Strong analytical skills and a proven ability to work independently and influence others.

Experience leading Lean Kaizen events and Continuous Improvement activities

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

 

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