Site/Operations Managers manages all administration, service workload, capacity planning, labor effectiveness and productivity for STC Site Operations while ensuring customer expectations (cost, delivery, lead-time, quality, etc.) are met. They are responsible for ensuring safety and environmental compliance are met in support of company policy and programs.



Scope of the job:
- The role leads the operation team and is based within a Service Technology Center. It may involve regular travel to customer sites within a region and the occasional global travel when required for management reporting.
- This role requires daily interaction with all levels of the organization, in both written and verbal formats.
- The Operations Manager role requires extensive planning, priority setting, coordinating of work and competing priorities. The incumbent must be able to balance all these items at any given time.
- This position manages an annual budget. Previous experience with managing operational/departmental budget/revenue targets is a must.
- Depending on the size of the STC site, this role will have between 5 and 15 direct reports and may have overall management responsibility of a site ranging from 15 to 150+ employees.

Main Responsibilities:
- Oversees the Services business to achieve annual business goals for revenue & gross profit in coordination with the regional and Global STC services strategies and provide monthly reports.
- Manages service process improvement, manpower loading, equipment and material needs, and accurate control of all inventories.
- Manages and drives all customer issues to closure or initiates support when required.
- Manages and develops the service team leaders daily to optimize resource utilization, quality and on-time delivery, time reporting, prioritize and coordinate daily workload, dealing with day-to-day employee issues, and interface with the service team leaders.
- Oversees operational expense budgets within agreed upon targets. Evaluates assigned staff skills, develops and deploys employee development programs.
- Manages human resources, including selection, recommends staffing levels and changes in accordance with company and departmental mission, coaching, discipline, manpower planning and motivation of staff.
- Develops, generates and provides strategic analysis reports (with focus on reason for variance deviation between planned and actual) for Key Performance -Indicators such as: capacity planning, on-time delivery, turn-around-time (TAT), quality, labor hour cost, etc.
- Interfaces with appropriate STC personnel (BLM, SHE, HR, Quality, Engineering) on priorities, strategies, and issues.
- Ensures that safety standards (SHE) are met and the cleanliness (5S standards) of the shop.
- Develops and maintain Quality & ISO procedures, work instructions within the ISO certification guidelines.
- Develops and implement adequate and visible measures that are linked to continuous improvement.
- Champion VTPS guidelines and principles.

This position pays between 125k-135k depending on level of experience.

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