Site Manager Position Profile The Site Manager is accountable for daily operations of a small to medium-sized site, managing a small team and overseeing contracted services such as copy services, courier services, managed print services, hospitality, imaging, and mail services. The role includes talent assessment, staff career development, and performance management, with support from assigned leadership. Job Duties and Responsibilities **Manage Daily Operations** + Oversee daily site operations for a small to medium-sized site, managing a small team of direct reports. **Prioritize and Communicate** + Balance multiple priorities, communicate team vision, and foster a positive work culture to enhance team retention. **Product Knowledge** + Demonstrate familiarity with Ricoh products, effectively utilizing existing solutions or providing alternatives. **Labor and Quality Control** + Manage production labor percentages to meet established company standards. **Service Excellence** + Apply RICOH Service Excellence tools to consistently improve quality of operations. **Service Level Agreements** + Collaborate with customers to enhance business processes and ensure Service Level Agreements are met, with support from AOM/ESM or NOM. **Customer Focus** + Create a customer-focused environment through regular feedback and customer satisfaction surveys, prioritizing business retention. **Quality and Compliance** + Support quality operations by meeting Audit and Deadline standards, using best practices. **Staffing and Equipment Allocation** + Ensure proper staffing by matching employee skills and equipment with production needs. **Employee Motivation and Recognition** + Recognize and motivate employees promptly, utilizing Ricoh recognition programs. **Training and Development** + Define job expectations, provide training, cross-training, coaching, and assess staff performance to enhance output and quality. **Individual Development** + Set training and performance goals through Individual Development Plan Management for staff career growth. **Daily Customer Interaction** + Maintain formal contact with the customer daily, understanding their requirements with support from AOM/ESM or NOM. **Service Delivery and Financial Responsibility** + Address gaps in service delivery, ensuring processes align with client or Ricoh frameworks and financial obligations are met. **Issue Resolution** + Facilitate issue resolution related to pricing, orders, and invoicing in collaboration with the sales department. **Reporting and Reviews** + Create and support site-required reports, customer presentations, and business reviews, ensuring alignment with contractual requirements, with AOM/ESM or NOM support. **Other Duties** + Perform additional duties as assigned. Qualifications (Education, Experience, and Certifications) **Education** + High school diploma or GED required. **Experience** + 3-5 years of related work experience (B2B and/or technical). + 2 years of managerial experience preferred. + 3-5 years of customer-facing experience required. **Technical Skills** + Demonstrated knowledge and understanding of technology. + Proficient in Microsoft Office 365. Knowledge, Skills, and Abilities + Strategic thinking and problem-solving skills. + Ability to present effectively to medium-sized groups. + Excellent customer service and technical aptitude. + Strong written and verbal communication skills. Working Conditions, Mental and Physical Demands **Environment** + Typical office environment with adequate lighting, ventilation, and standard noise levels. **Physical Demands** + Some physical effort required, with tasks involving standing, walking, bending, and lifting items up to 50 lbs. **Dexterity** + Regular use of basic skills (calculator, keyboard, hand tools, eye/hand coordination). _The above statements reflect the general nature and level of work expected in this role. This is not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job._ Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. EEO/Affirmative Action Employer -- M/F/Disability/Veteran