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Job Description:
The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will also responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.Essential Job Responsibilities
Serves as the principal liaison between EPIQ, the client’s administration and the site employees.Supervise the team’s day-to-day work assignments including but not limited to mail/copy production, conference services as well as receptionist coverage when required.Provides excellent client white glove customer service to all end-users at the site.Provides onsite leadership with the Epiq team and encourages staff development in their careers.Continuously looks for opportunities to increase the efficiency of our on-site operations.Seeks opportunities to increase our capabilities and makes recommendations to the key contact.Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client.Recruits and interviews potential EPIQ candidates for available positions at the siteHires, trains, manages, and evaluates all personnel assigned to the site.Ensures all EPIQ personnel are cross-trained and capable of handling other roles employed by EPIQ at the site (mail, copy, and conference services) Covers and assists with the various responsibilities of other EPIQ members on site when help is needed.Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime.Manages staff absences, ensures coverage is managed for absent employee and communicate absences and coverage to client.Backups the Regional Facilities Manager when it comes to escorting visitors and vendors around the office. Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports.Displays high ethical standard, integrity, work ethic, and loyalty.Qualifications & Requirements
High School Diploma or equivalent; Associate degree preferred.Previous management experience in a client service-oriented field, preferably mail/copy/production and conference services.Detail oriented with good verbal and written communication skills, with the ability to resolve complaints.Must have excellent attention to detail and ability to multitask in a fast-paced environment.Strong initiative required; ability to work independently with minimal direct supervision.Working knowledge of Microsoft products such as MS Word, Excel, and Outlook.Maintain a proper inventory of all office supplies required for the efficiency of all support services.Maintains a facility that is organized and meets Client quality standards at all times.Ability to lift or move 40 lbs. or greater.Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.Ability to walk, bend, kneel, stand or sit for an extended period of time.The Compensation range for this role is 60, 000 to 80,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.