Site Operations Lead - onsite Job ID 190442 Posted 29-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Building Management, Facilities Management, Property Management Location(s) San Francisco - California - United States of America **About the Role:** As a CBRE Site Operations Manager, you will be responsible for overseeing the daily operations for Facilities: workplace/building operations, Engineering: maintenance of systems and equipment, and Experience: delivery of hospitality through meeting & events, amenities, and onsite offerings at client locations within a dedicated site/region. This role reports to the Regional Site Operations Manager with accountability to program directors of Workplace Experience & FM/Engineering. This job is responsible for elevating the mind set of all teams to put an enhanced focus on hospitality in the workplace. The right candidate should possess a customer service mindset with extensive experience in hospitality/experience. You will manage high performing teams. We value our team members; they are the heart of our workplace. It's not just about achieving operational excellence; it's also about ensuring our teams are engaged, motivated, and flourishing. You will be responsible for overseeing client relationships, predicting their needs, and exceeding performance metrics outlined in the contract in this position, including cost savings and sustainability initiatives, operational improvements, and the introduction of best practices and innovations. You will partner and collaborate with FM/Engineering and Workplace Experience COEs to support initiatives, execute projects, deliver programs with a one team approach and hospitality mindset. This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of client locations. In this role, you would develop and oversee the team’s operations as they provide services for the dedicated region, with the goal of ensuring that these operations align with client goals and needs. **What You’ll Do:** Foster Relationships + Drive direction from FM/Engineering COE and partner with the COE for Workplace Experience to run operations and programs. + Collaborate with Account COEs and Client to develop goals, objectives and focus areas of service delivery on the account. + Participate in local planning to develop portfolio strategies and foster client relationships. + Create compelling presentations and reports that enhance our delivery model by providing concise summaries, evidence-based suggestions, clearly defined goals and securing project approval. + Develop and maintain positive relationships with clients. Build Great Teams + Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. + Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. + Advances CBREs diversity and inclusion priorities by focusing on talent moves, i.e., hiring, rotation, and promotion. + Lead by example and model behaviors that are consistent with CBRE RISE values. + Encourage parties with common interests to come to an agreement by utilizing data, embracing, and engaging in the advancement of best practices like new tools, process management, and other innovative ideas that enhance service delivery efficiency. Drive Performance + Provide tactical operational facilities support, oversight, and performance of key 3rd-party supplier partners. + Manage all Client facilities services activities and workplace experiences, ensuring total contract compliance with all criteria and reaching all performance specifications. + Oversee account initiatives as assigned and support COE driven programs + Provide necessary status updates on incident reporting to Account Leadership, essential customer stakeholders, and suppliers to ensure resource availability for reducing service disruptions. + Provide project facilities support and technical input for projects scope of work as required to ensure site infrastructure and operations needs are met. + Report on property profiles, emergency preparedness plans, site inspections, facility audits, etc. + Develop policies and procedures to ensure that contract specifications are fulfilled. + Create strategic facility management objectives for clients. Generate capital projects, operating budgets, and variance reports. + Inspect the facility periodically for quality assurance. Ensure facility procedures comply with local, state, and federal regulations. + Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. + Identify, troubleshoot, and resolve day-to-day and moderately complex issues. Deliver Financial Results + Develop and manage annual operations budgets while summarizing forecasted or unforeseen variances. + Create and implement savings initiatives across the region. **What You’ll Need:** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. Excellent leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. In-depth knowledge of Microsoft Office and G-Suite products. Extensive organizational skills with a strong inquisitive mindset. Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations. Excellent interpersonal and relationship building skills. Impactful communicator, ability to succinct updates to Leadership and Client Strong team builder, ability to motivate, develop, and challenge team members to maximize their own, and teams’ potential. **Why CBRE?** CBRE prides itself on its RISE values of Respect, integrity, Service and Excellence. CBRE is the global leader in commercial real estate services and investment. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Site Operations Lead position is $48.08 per hour and the maximum salary for the Site Operations Lead position is $52.88 per hour. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)