**Overview** SOSi is actively seeking a Site Operations Manager to support our customer’s mission to provide facilities, care, and services at Overflow Emergency Overnight Shelter site(s) in Massachusetts. **Essential Job Duties** + Support the Program Director and Site Operations Supervisors by overseeing scheduling, site staffing, transportation, and overall site(s) operations. + Provide leadership for the integration of all program components of the shelter: case management and advocacy for guests, education & training programs, and follow-up stabilization services to meet family’s needs. + Ensure proper protocols are in place for mandated reporting of child abuse and neglect to the Department of Children and Families (DCF). + Act as the designated Shelter Guest Rights Officer, developing and overseeing the implementation of a statement of Shelter Guest Rights. + In collaboration with the Project Management Office, oversee compliance with file storage procedures to ensure information security. + Support Operations Supervisors in completing all required reports in a timely fashion. + Collaborate with the Program Director, Site Operations Supervisor(s), and Community Resource Manager(s) to maintain systems of referral, screening, and approvals for guests. + Work with the Program Director to establish Continuum of Care regional or state task force meetings to facilitate resource distribution and maximize coordination across service providers and government agencies. + Ensure adequate and reliable staffing to ensure the effective operation of the site(s) and avoid overtime shifts, coordinating background checks and other vetting. + Provide regular staff training and coaching opportunities for professional and skills development. + Ensure staff participation in SOSi and customer-sponsored, mandatory trainings. + Provide ongoing opportunities for mandated reporter training for child abuse and neglect. + Ensure that all staff are up-to-date in CPR and First Aid certifications. + Hire for any staff positions when vacancies or new positions occur. + Supervise and support outreach and onboarding functions for staff recruiting and retention. + Oversee all transportation functions to support the Site Operations Supervisor(s) and maintain good relations with transportation vendors and meet guests’ transportation needs, including scheduling and coordination support. + Assist with the development of systems, processes and tools to enhance program performance. + Other duties as assigned. **Minimum Requirements** + Must be authorized to work in the U.S. + Bachelor’s Degree in social service, education, psychology, sociology or other relevant behavioral science. + Must have at least two (2) years of progressive employment experience with a social services agency or organization, or two years of operations management experience. + Must pass a drug test, motor vehicle record check and a background check, after accepting a conditional offer of employment. **Preferred Qualifications** + Experience and/or training in Massachusetts-operated shelters is preferred but not required. + Experience working with immigrant populations is preferred but not required. + Bi-lingual fluency in Haitian Creole and English is preferred but not required **Work Environment** + Work in a fast-paced environment and remain emotionally controlled. + Willing to work evenings, weekends, and holidays as needed. + Ability to work flexible hours. We operate 24/7/365. Inside and outside, all weather conditions. + Travel throughout the U.S. as needed. **Working at SOSi** All interested individuals will receive consideration and will not be discriminated against for any reason.