Job Description Insight Global is looking for a Site Operations Specialist for a long-term contract opportunity that sits 100% onsite in New York, NY. The Site Operations Specialist will be responsible for working onsite and providing in-person printer/network support to clients daily. They will serve at the primary point of contact onsite for the customer and work closely with internal operations and project teams during implementation/deployment of new print technology. The ideal candidate will have experience managing multiple projects, meeting deadlines, providing technological solutions to ensure customer satisfaction. The role involves providing exceptional service and support for VIP devices at customer headquarters. The individual collaborates with the customer helpdesk to offer printer support, addressing high-priority and critical printer tickets at level 2. They manage the customer's ticket system, monitor the ticket queue, and directly contact end users to troubleshoot printer issues. Additionally, they work closely with tech support center to diagnose printer problems and initiate service requests, ensuring devices are operational as quickly as possible. The role includes providing comprehensive printer solution support for all printers, updating printer tickets in coordination with the helpdesk manager, and assisting with training activities for the customer population. The individual is committed to delivering outstanding support by meeting customer needs in a courteous and timely manner. This is a long-term contract opportunity that will likely get extended but could potentially convert permanent after the first 12 months. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 5+ years of printer support or troubleshooting experience 5+ years of experience providing technical support to clients, or high-level end users Strong knowledge of network management, software driver installations, IP Protocols, and basic network protocols (SNMP) Lexmark printer experience ServiceNow, D365, or Helix ticketing experience Experience with MADC tracking, inventory collection, end-user services Bachelors Degree in Business, Management or related fields Advanced Microsoft Excel Skills Experience managing multiple projects null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.