About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mar

Intermedia’s Site Reliability Engineers (SREs) play a vital role in ensuring the reliability, availability and performance of our critical applications. As an SRE at Intermedia, you will focus on maintaining the application reliability, working closely with software development and DevOps teams to design, monitor, and enhance application stability. You will use engineering best practices to automate processes, increase observability, and minimize downtime, ensuring our applications are always ready to support our customers’ needs.

Key Responsibilities

Ensure the availability and performance of critical applications by designing and implementing robust monitoring, alerting and optimization strategies. Define and maintain SLOs and SLIs to meet application reliability goals. Collaborate with development teams to enhance performance, reduce latency and improve response times. Work closely with DevOps to ensure smooth transitions between infrastructure and application layers. Automate routine tasks such as deployments, rollbacks, scaling and recovery processes. Continuously improve deployment pipelines to reduce manual intervention and enable progressive rollouts. Integrate automated testing and validation into development pipelines to support reliable application delivery. Implement and maintain observability tools to monitor production environments and application health. Develop dashboards, alerts, and logging systems to provide real-time insights into application behavior. Act as a key responder during incidents, collaborating with DevOps and development teams to troubleshoot and resolve application issues. Conduct root cause analysis on incidents and develop long-term solutions to prevent recurrences. Run firedrills and chaos engineering exercises to ensure system resilience under failure scenarios. Monitor resource usage and plan for future capacity needs to support growth and performance. Work with security teams to ensure application-level compliance with security best practices, including secure communication, data encryption, and access controls. Lead weekly production meetings to review system health, discuss recent incidents and prepare for upcoming releases.

Required Qualifications and Experience

Bachelor’s degree in Computer Science, Engineering or a related field (or equivalent experience). Proven experience in a Site Reliability Engineer (SRE), DevOps, or similar role. Strong expertise in application monitoring, observability tools and troubleshooting techniques. Proficiency in scripting and automation (e.g., Python, Bash, Terraform, Ansible, Octopus). Experience with cloud infrastructure (e.g., AWS, Azure, Google Cloud). Strong knowledge of CI/CD pipelines and automated deployment processes. Familiarity with infrastructure-as-code tools and configuration management systems. Strong problem-solving abilities and attention to detail. Excellent communication and collaboration skills to work effectively across teams.

Desired Skills

Experience with chaos engineering practices and tools. Knowledge of containerization and orchestration (e.g., Docker, Kubernetes). Familiarity with microservices architecture and multi-tenant environments. Understanding of UCaaS and CCaaS platforms with particular focus on voice call flows.

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.