Site Reliability Engineer Jersey City, New Jersey;Chandler, Arizona; Chicago, Illinois **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! This job is responsible for partnering with engineering and technology teams to improve reliability and observability for the services it supports. Key responsibilities include planning and implementing instrumentation, tooling, ticketing, alerting and on call routines as defined in observability designs, and engaging in production triage and Problem Management. Job expectations include supporting code enhancements to automate services and improve reliability and observability while expanding knowledge to identify gaps in the observability design or implementation. **Responsibilities:** + Develops software or system scripts to simplify or eliminate the dependence on human intervention for recurring tasks + Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and to help define solutions to reduce manual support effort and/or improve system reliability + Engages in an regular routines, and works with Technology Support teams to transfer knowledge, update playbooks, conduct training for new monitoring capabilities, and learn more about reliability issues affecting portfolios + Contributes to a catalog of reliability tools and libraries that can be leveraged for common instrumentation, automation, and operational needs by Core Hosting Support. + Leverages guidance from the team and works with monitoring and automation tools to establish/enhance monitoring/observability solutions and plans created to support continuous improvement efforts **Required Qualifications:** + Minimum of a 4-year degree in Computer Science or a related discipline. + Minimum 3+ years of Automation Engineer working experience. + Experience in DevOps and GitOps. + Experience in enterprise-scale environments. + Experience in programming and infra-automation tools – Ansible, Java, python, etc. + Experience with BMC TrueSight Orchestration + Proficient in at least one scripting language (i.e. Bash, Powershell, Python). + Experience in RHEL and/or Windows System Administration. + Excellent communication skills. + Excellent collaboration skills and ability to work in a global team. **Desired Qualifications:** + Experience in financial services industry. + Experience on technology and infrastructure teams. + Analytical Thinking + Application Development + Automation + Production Support + Result Orientation + Adaptability + Collaboration + DevOps Practices + Solution Delivery Process + Technical Strategy Development + Influence + Innovative Thinking + Risk Management + Solution Design + Stakeholder Management **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 **Pay Transparency details** US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101) Pay and benefits information Pay range $95,000.00 - $155,500.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.