You Belong at Greenway Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us."  The Site Reliability Engineer (SRE) ensures platform uptime and successful transaction processing by monitoring systems and services. They provide technical support to diagnose, troubleshoot, and resolve complex software and system issues, acting as a liaison between support teams, product management, and development. Key responsibilities include troubleshooting defects, assisting with system performance monitoring, deploying fixes, supporting customer inquiries, and providing after-hours on-call support. The role also involves automating tasks and generating metrics-based reports to track system and product performance. Essential Duties & Responsibilities Troubleshoot and document software product defects escalated from various support groups for submission to the product development team. Provide SaaS-based system processing and performance monitoring. Assist with the deployment of product hot fixes and other related solutions. Document solutions for use by support staff. Provide support to customer/user inquiries or concerns regarding our products or services. Act as a liaison between various support groups, Product Management and development. Provide after hours on-call production support on a rotating basis. May produce metrics-based reporting for reported database problems and environmental concerns. Track resolution of product defects and/or system performance problems. Review and establish requirements for task automation where possible