The SPRE (Software Production Resilience) team is seeking a Site Reliability Engineer (SRE) with passion for maintaining highly reliable cloud-based services. In this role, you will support Red Hat’s software manufacturing services on our hybrid cloud infrastructure. You will partner with development, quality engineering and release engineering colleagues to support the health and well-being of the infrastructure hosting Software Production services. Maintaining service monitoring, improving automation and upholding security best practices will be your daily work. You will participate in communities of practice to coordinate and influence the design of our hybrid cloud platform. You will be co-responsible for defining Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for the services the team needs to support stakeholders, and executing remediation plans if the SLOs are not met. 

In this role, you are expected to respond in a timely manner during a critical outage, and participate in learning events to identify improvements that will make our services more resilient. Join us and our passion in helping Red Hat to produce world-class open source software.

What you will do:

Design, build, and revise CI/CD systems

Work in a geographically distributed team

Configure and maintain service infrastructure

Write automation and documentation to make service maintenance faster, easier, and less error-prone

Coordinate your actions with other Red Hat teams such as IT Platforms, Storage and Network and ensure our internal cloud deployment meets expectations 

Provide consulting on infrastructure health, status, stability, and enhancements to other internal teams

Contribute to and highlight the requirement to enforce best practices and change management for the infrastructure supporting software production services

Migrate software production services from legacy environments to our hybrid cloud infrastructure

Assess and champion opportunities to use Red Hat's emerging solutions in our engineering pipeline

Develop best practices around next generation deployment patterns like service-mesh and serverless; migrate advanced projects to those patterns

Implement monitoring, alerting, and escalation plans in the event of an infrastructure outage or performance problem

Work with service owners to co-define SLIs and SLOs for the services your team relies on, ensure they are met, and execute remediation plans if they are not

What you will bring:

Linux administration experience

Working knowledge of AWS technologies like S3, DynamoDB, Lambda, CloudFront, CloudFormation, IAM, KMS and Kinesis

Ability to work Hybrid in Raleigh NC, Durham NC, Boston MA or Lowell MA

Experience with container-related technologies like Kubernetes

Experience with CI/CD platforms like GitHub Actions and Jenkins

Experience with automation services like Ansible or Terraform 

Ability to understand graphically represented concepts and architectures in documentation 

Excellent written and verbal communication skills in English, as you'll be working in a globally distributed team
 

The following skills will be considered a plus:

Previous experience with SRE model is a plus

Experience with OpenTelemetry or Prometheus is a plus

Experience with software development using Python or GoLang will be considered a plus

Advance understanding of networking and security practices will be considered a plus

The salary range for this position is $74,900.00 - $119,830.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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