Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are looking for a self-motivated, driven and creative Site Reliability Engineer to join the Site Reliability team. Metrics and analytics drive engineering at Docusign and ensure that we are dedicating valuable engineering cycles to the right places. This role is a unique opportunity to impact the entire Docusign team and drive adoption. We are looking for a passionate Site reliability engineer with experience in designing, implementing, and operating large scale distributed systems and excel at collaborating with partners. Ideally, you have a background in software development, incident management, service catalogs, request tracing systems, time series telemetry platforms, application performance management tools or log management tools. You will be working with the engineering and operations teams to tackle challenging top tier critical issues and build solutions based on data-driven engineering and architecture. The role requires an on-call rotation every 4 weeks. This is an individual contributor position reporting to the Sr Manager, SRE. Responsibilities: Build and automate tools for incident impact analysis and effective mitigation Write high quality code that is easy to maintain and test Craft and build platform components needed to power the observability stack Ensure design and architecture is extensible across projects, and participate in technical design and code reviews Work with Product Management, collaborators and other developers to understand design requirements and provide estimates for development Stay ahead of with the latest observability standard methodologies and share your findings with the team Work as part of a cross-site development team Raise issues proactively that might impact delivery commitments Work with Operations and Incident Command teams during and post incidents to drive excellence in Incident Management Process Compose and analyze dashboard to highlight areas of the business that need attention and help drive organizational KPI Create and respond to system generated alerts to maintain system health Work with Operations and Engineers to fill any gaps in alerting and telemetry Coaching and mentoring other team members with new technologies Learn and grow in all key technologies in Docusign and be a partner to Eng and Operations teams Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic: BS in CS or equivalent work experience Minimum of 5 years of delivering highly available services in a Software Development, DevOps team, SRE role, or similar role Deep understanding of OOP/OOD principles, design patterns and data structures Strong Python, Powershell, Java, C# or C++, object oriented design and programming skills Experience writing scalable web services Experience with state-of-the art development tools and techniques 5+ years’ coding and debugging Strong analytical and problem-solving skills Experience in monitoring and telemetry tools Experience in building dashboards and metrics analysis Preferred: noSQL stores such as Cassandra, MongoDb DocumentDb Experience with dev tooling/portals like backstage.io Experience in DevOps tooling space Experience with monitoring Observability systems Strong written and verbal communication skills Experience with deploy and automation frameworks (Chef, Jenkins, etc.) Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice