The Opportunity:

In this role, you will report to the Supervisor, Onsite Services and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

Location: Cambridge, MA

Shift: Mon – Fri, days

Benefits:

Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

Time Off: Paid Time Off (PTO), and Company paid holidays,

Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount,

Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance,

Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we’re looking for  

Education: High school diploma or GED is required; Associate degree or undergraduate degree in business or science related field is preferred.

Experience: 4 years' experience in customer services, purchasing, and/or account management required; Previous experience managing associates is required.

Collaboration Tool: Proficiency in Microsoft Word, Excel, PowerPoint and basic understanding of Microsoft Access.

Spill containment, IATA, DOT, IMDG and Hazwoper training a plus.

GMP and GLP training a plus.

CPR training and OSHA Right to Know preferred.

Inside sales experience and cross-referencing skills a plus.

Potential to manage Scientific Services.

Valid Driver’s license and reliable transportation.

Ability to conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.

Knowledge of Information Access and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint and basic understanding of Microsoft Access.

Excellent customer service skills: display a professional can do attitude.

Basic purchasing and inventory knowledge.

High regard for safety, quality and adherence to protocols, policies, and procedures.

Must be flexible, adaptable, and multitask oriented.

Metrics Management/development

Self-manage and self-motivate, forward-thinking.

Strong verbal and written communication skills to interact with both customers and various departments within Avantor.

Proficient in troubleshooting.

Understanding of, and ability to administer Avantor’s policies consistently.

Make sound business decisions with limited consultation with manager.

How you will thrive and create an impact:  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
 

In this role you will:

Responsible for the day-to-day operational management of the Avantor Services team on our customer site including health and safety requirements, training/compliance, and line management of the Avantor staff to ensure delivery of a high-quality service to our customer, liaise with other suppliers, senior stakeholders and the science community ensuring continuity of contracted services by measuring Key Performance Indicators (KPSs) and adhering to Service Level Agreements (SLAs).

Lead and direct team efforts as well as performs work provided in SOW related to customer requirements.

Coach and motivate team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.

Management of open order status reports, customer, metrics and department reports, and SOP/SOW maintenance

Provide training and development as well as back-up to associates to perform required tasks.

Perform administrative duties such as associate performance appraisals, succession planning, time card review, vacation scheduling, etc.

Create and maintain: SOP’s, SOW’s, SPI’s and KPI’s.

Act as a liaison between customer and Avantor services and sales.

Ensure GxP Compliance and Good Documentation Practices.

Bring Value to the customer from personal development in the industry.

Other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.