Job Description Insight Global is seeking an Infrastructure Site Support Analyst for one of our largest clients out of their Lexington, KY facility. This individual will be responsible for supporting various projects (5+ at a time) happening at the site, including a network refresh, a PC refresh, and multiple OT segmentation projects while simultaneously supporting daily tickets. The Analyst will be working solo with remote team member support the Technical Resource Manager will visit 1 day a week for on-site training and the Division IT Manager will be there for daily questions. They will be maintaining and supporting the end users and workstations by providing installation and maintenance of hardware and software around the facility. This person will also be coordinating heavily with vendors gathering requirements from end users at the site, relaying the requirements to the vendor, and validating that the work has been completed. The ideal candidate will have an open mindset, excellent communication skills, and should be detail-oriented and coachable. This role will be onsite 5 days a week in Lexington, KY. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Bachelors degree required.  3-5 (max) years of professional experience in a support or service role, actively interacting with customers on a regular basis.  Experience with maintenance and repair of computer hardware.  Experience with Active Directory (user account management, password resets, account look ups).  Experience with ServiceNow or a similar ticketing system (will be handling 25% of incoming tickets).  Seasoned experience with Windows support and business software applications, including MS Office Suite. Manufacturing industry experience. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.