You have a minimum of four years of experience in technical and soft skill training, professional instruction, and presentation. You also bring a wealth of expertise in training data analysis and exceptional written communication skills. If you're ready to take the next step in your career, join our team as an Operations Site Trainer, where you'll play a pivotal role in developing our workforce and driving future success.

As a Site Trainer within the Operations team at JPMorganChase, you will deliver new hire and cross-functional training to associates and leaders. You will gain insights into the operations workflow and assess the impact of emerging technologies on future processes. You will also manage multiple training projects in a fast-paced environment, collaborating with operations managers, training developers, and business analysts to ensure successful training implementations.

 

Job Responsibilities:

Facilitate classroom, virtual, and floor huddle training sessions to support operations Provide evaluation, coaching, and feedback to develop new hires and existing employees on job performance and skill acquisition Manage ongoing training programs independently; assess and recommend changes to training programs and provide input into the development of new training programs Schedule training, coordinate resources, and maintain records of training sessions and participants Monitor and evaluate training effectiveness by deploying measurement and feedback tools Leverage subject matter experts to create accurate, realistic, and engaging training material Cultivate and maintain strong relationships with management to ensure that the training curriculum addresses gaps and needs Support the operation sites during system and production implementation of new procedures and processes Maintain the training system environment for ongoing training

 

Required Qualifications, Capabilities, and Skills:

Relevant Bachelor’s degree or equivalent four-year practical experience in an operation/production, finance institution, or fast-paced business environment Minimum four years of experience in technical and soft skill training and development Professional instruction and presentation skills Ability to effectively deliver technical training content and facilitate discussion through interaction and engagement Knowledge of adult learning theories and training development methodologies Excellent communication (writing-focused), organization skills, and attention to detail Proficient competency in Microsoft Word, Excel, PowerPoint, and SharePoint Flexibility in changing work schedules to accommodate 24-hour operations

 

Preferred Qualifications, Capabilities, and Skills:

Knowledge in lockbox processing Experience in training data analysis Fast learner with the ability to adapt and acclimate to new environments quickly Strong sense of ownership in personal and team deliverables A desire for excellence and the ability to work on multiple projects simultaneously to meet delivery timelines An innate ability to innovate or identify and improve process efficiencies

 

A Government Security Clearance may be required for this position.  This includes, but is not limited to:

Fingerprints Credit Check Employment History Tax Filing History (possibly) References (possibly) Proof of U.S. Legal Permanent Residence up to 7 years

Work schedule:  Must be flexible to support a 7 day/24-hour operation. Primary work schedule will be Monday – Friday, 3:30pm – 12:00am, but you will need to be able to flex to meet peak business needs.

This position will be located at the Elgin location (2500 Westfield Dr., Elgin, IL, 60124)