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The Investigative Specialist is a position within The Hartford’s Special Investigative Unit (SIU). We are seeking candidates that have an investigative mindset and interested in advancing their career within The Hartford. This position conducts investigations on suspicious (with red flags noted) Property & Casualty claims. The Investigative Specialist specializes in formulating and implementing the most efficient and effective investigative strategies for documenting claimants’ functionality level and any unreported work activity. They specialize in conducting investigations with the use of surveillance vendors in a strategic and cost-effective manner and manage all Property & Casualty claim referrals involving surveillance within SIU. They are also SIU liaisons for their assigned regional offices. 

Job duties include:

Review claim referrals and determine whether they are appropriate for additional investigation. This process includes a detailed review of the claim and a wide range of background and social media searches. 

Specialize in formulating and implementing the most efficient and effective investigative strategies for documenting claimants’ functionality level to assist the claims staff in determining the severity of the alleged injury and or if claimants have any unreported work activity. This includes communicating with claim handlers to understand the facts and circumstances associated with the loss and reported injury(s), medical condition(s), policy considerations, and other pertinent issues to design an effective investigative plan. The Investigative Specialist will identify opportunities to schedule roundtable meetings to discuss evidence development and solicit feedback. 

Prepare and submit investigative reports detailing and documenting all phases of investigations to assist with the resolution of Property & Casualty claims. 

Act as SIU liaisons with their assigned regional offices. Responsible for meeting with their assigned claim teams remotely. Required to promote fraud awareness and quality SIU referrals within their assigned regional claim offices.

Continually enhance investigative skills and understanding of emerging issues impacting P&C claims.

Mentoring new and current SIU Investigative Specialists when needed. 

Job Qualifications:

•  Minimum of 3 years insurance claim handling experience required. Workers’ 
   Compensation & Bodily Injury claim experience preferred.
•  College degree with criminal justice emphasis preferred.
•  Claims investigative experience required or an equivalent combination of 
   education and experience.
•  Demonstrated high level of investigative knowledge and mindset.
•  Solid understanding of SIU and relevant claim processes, practices and 
   applicable laws and regulations.
•  Consistent high level of performance and achievement over career span.
•  Ability to lead without having formal authority and to work both independently 
   and in a team environment.
•  Ability to manage multiple priorities in a challenging and fast-paced 
   environment. 
•  Strong analytical and research skills, with an investigative mindset.
•  Demonstrated fraud awareness and aptitude. 
•  Effective communication skills (written and verbal).
•  Proven ability to build strong partnerships across segments and function.
•  Customer centricity.
•  This role can have a Hybrid or Remote work arrangement.  Candidates who live 
   near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, 
   Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 
   days a week (Tuesday through Thursday).   Candidates who do not live near an 
   office will have a remote work arrangement, with the expectation of coming 
   into an office as business needs arise.
 

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

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