Job Description:

Job Objectives

Responsible for the deployment and in service phase of Skywise Core and Skywise Premium Services. Support the Sales campaigns by performing demo and identifying the relevant use cases of our operators. Support marketing activities to other Airbus departments or other Entities to present Skywise Core and to explain how data collected are being used.

Job Responsibilities

Accountability for the Service Delivery to the Customer: delivery, communication, monitoring and reportingAccountability of the quality of the data shared by the Customer to Airbus at the end of Skywise Core on-boardingAccountability for the In Service phase of the Service to the Customer: meetings, follow-up, quarterly reviews, actions plansAccountability for application of processes necessary to fulfill the ServiceResponsibility for strengthening the relationships with all Service’s stakeholdersAccountability for the identification of new opportunities of Services (Premium, Digital Solutions, …)Responsibility of supporting the Airbus Regional workforce (FSRs, CSDs, Programs, …) on Skywise information and strategyCoordinate and Support Sales activities with internal stakeholders (CSD, Central, and Region Sales, and SD teams) during contract signature phaseIdentify new opportunities of Premium or Digital Services and communicate accordinglyPrepare the deployment of Skywise Core on-boarding (Data & Workflow scoping phase, Prerequisites, data mapping preparation, …)Organize and follow the Skywise Core on-boardingValidate the quality of data shared by the AirlineSupport the transition to In-Service phase, with knowledge transfer to the Support teamSupport the delivery & follow-up of the Premium ServicesEnsure that deliverables are in line with the contractual terms (cost, time, quality).Ensure the correct support procedures are applied and propose improvementsContribute to contract reviews, based on consistent and factual KPIs, evaluate and improve suppliers’ performance in terms of time, cost and quality.Represent and relay the customer experience within Customer Services and Commercial teamsSet up and maintain the necessary means in order to provide the best level of service for the customersEnsure a good and close relationship with CustomersOrganize and manage Customer events such as workshops, support seminars as appropriateDeliver training sessions (only for volunteers, subject to preparation)Analyze customer feedbacks, consolidating the performance indicators and managing the continuous improvement program to reach targeted SLA’sMonitor performance and advising any necessary changesProviding accurate and timely reports on customers issues, concerns, needs and requests towards Airbus products and servicesDeveloping / Proposing improvements on support procedures, operating modes and team organizationProposing improvements on Airbus’ products and servicesContributing to the right calculation of the KPI related to the support activityContributing to the knowledge and best practices of the groupMaintaining and improving his knowledge, skills and competencies

Job Requirements

Knowledge on airline operations and has support and training experienceGood communication skills and presentation skillsExcellent people management skills to collaborate with colleagues and cross-functional teamsA self-starter with an ability to excel in a dynamic, ever-changing environmentData analysis concepts would be a plusIT skills and knowledge of digital platform as a service as a plusEnglish fluent written and spokenAbility to travel up to 30% - 40% of the time

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Singapore Private Limited

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Digital <JF-IM-DI>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.