The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class product. Experts will execute MFRM selling programs with the use of digital tools and support a seamless omni-channel experience to create a compelling and engaging environment that puts the customer at the center.

 

Essential Responsibilities

Create an environment where the customer is always at the center by cultivating strong relationshipsProvide technical and product knowledge information to customers, serve as subject matter expertDrive individual sales performance and KPI’s while demonstrating company values and supporting company initiativesExecute current visual merchandising and POP standardsAdhere to Company merchandising and marketing programs to standardFollow Company policy and execute Company standards on appearance and functionalityMaintain customer relationships during and post-purchase (i.e. resolving issues, deliver reminders, resolving concerns etc.)Seek and accept constructive feedback for continuous personal, professional and performance developmentContinue to develop skills, competencies, product knowledge through assigned course work, training and other company led activities.Maintain awareness of competition, advertisements and services offered, develop strategies to counterLeverage social media to positively impact brand awareness and increase salesEnsure timely open and closing proceduresFollow all Company procedures on cash handling including acceptance of payment and deposit processesAbility to push and pull and lift 50+ pounds to assist customers with load outs and in store purchasesAdhere to all sales processing policies to ensure the proper creation and execution of customer invoicingProfessional communication and representation of Company brand in all internal and external interactions

 

Non-Essential Responsibilities

Execute Company initiatives and any other activities requested by supervisorFollow open and closing proceduresAssist in processing inventory countsUpdates job knowledge by participating in educational opportunitiesContributes ideas on ways to optimize or improve the team, the department, and the Company

 

EducationHigh School diploma or equivalent required

 

Professional Experience

1+ years Sales/Customers experience required

 

Skills List

Adapts to new situations, changes, and shifts strategies to meet different types of challengesOrganizing and planning time between specific activitiesSkilled in initiating, structuring and carrying out steps to complete projects and tasksImplement team spirit, encourage team collaboration, identify hidden strengths of individual and team, encourage all team members to express suggestions and ideas and to find own creative solutions for upcoming problems.Ability to express an inner ideal into an artistic, creative or aesthetic formSkillful in compiling, organizing and using data to enhance planning and effectiveness.Ability to operate office equipment (e.g., computer, fax, copier) to complete various work tasks, including sending emails, maintaining warehouse records, etc.Being open and approachable to build goodwill, positivity, and loyalty with team membersAdept at forming structures, patterns and connections from information, ideas and images

 

Competencies & Knowledge

Basic retail sales knowledge: HighExperience in cash handling, checks, and/or credit cards: MediumInventory Control: MediumMicrosoft Office Products: MediumProficiency In tablet usage: HighCRM experience recommended: Medium

 

Physical Demands & Store Environment

Sitting or standing for up to 8+ hoursWalking frequentlyAble to engage and speak to customersReaching with hands and armsMoving and lifting 50+ lbsMinimum requirement of 32 hours per week and may require additional hours based on business needs

#evergreen

Pay Range:

$55,000-$75,000

Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.