Rate Of Pay: $7.25+Tips Status: Part - Time ESSENTIAL DUTIES AND RESPONSIBILITIES: Complete understanding of how/why complementaries are used as a casino tool. Enforce company policies and procedures. Establish and maintain player base through personal contact, telemarketing and mailing campaign.  Verify hand paid jackpots and taxable jackpots. Handle customer disputes quickly and effectively.  If unable to resolve the dispute quickly, call the Slot Supervisor.  Has thorough and complete knowledge of Complimentary Procedures, as well as the ability to evaluate and issue complementaries. Ensure stationary supplied are adequate for efficient operation. Support and maintain Horseshoe courtesy guidelines. Promote outstanding guest relations. Perform other duties as assigned.