Summary:

This position requires a friendly demeanor, positive attitude, and attention to detail and excellent guest service skills to both internal and external guests.Ensures compliance with company, departmental and gaming policies and regulations.

Essential Functions and Responsibilities:

Enrolling guests in the True Rewards club Explaining club functions and benefits Redeeming points Explaining promotions and offers Assist Casino Host in Filling VIP Events, Concerts, and Shows Taking jackpot pictures and completing required documentation Provide information concerning property services and local destinations Complete duties within regulations, policies and using proper procedures Assist with tournaments and casino events as requested Listen effectively, speak, read and write English clearly to gather and document important information Establish rapport with guests, obtain information and accurately input into the proper system Access and input information using a moderately complex computer systems Verify and accurately complete all monetary transactions Answer multi-line telephone and provide information/take credit card telephone orders as needed Knowledge of company and departmental policies and procedures in order to provide consistent and accurate information to guests and other employees/departments Comprehend and follow written and/or verbal instructions Work under pressure with minimal errors and meet deadlines Maintain assigned shift/job requirements in conformance with company standards Provide outstanding guest service to all internal and external guests Provide instruction and/or guidance for guest/employee safety in fire/emergency situations Abide by all State and Corporate gaming regulations pertaining to the presence of minors in gaming areas Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations