SALARY RANGE- $17hr

BENEFITS- Full Time: Medical, Dental, Vision and Life Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts

 

Duties and Responsibilities:

Assures security of slot machines in accordance with company policy and Gaming Regulations and possesses knowledge of Gaming Regulations pertaining to slot machines. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. Inspects slot machines for malfunctions and tampering. Provides technical advice to Slot Shift Manager/Supervisor regarding jackpot payouts and disputes.  Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. Performs other duties as directed.

Signatory Ability/Sensitive Access:

Machine Entry Authorization Log. Electronic Gaming Device Door Access Key. Electronic Gaming Device Drop Bucket Cabinet Key, escorted by Security. Progressive EGD Reset Key. Mother Board Key. Bill Validator Drop Box Compartment and Release Key, escorted by Security. Progressive Jackpot and Meter Correction Log. Slot Action Form. Bill Validator Drop Box Contents Access Key, escorted by Security.

Requirements:

Excellent email and oral communication skills. Role model great Guest Service and teamwork. Understands the needs of our guests, specifically, the AEP. Knowledge of the reward programs for our guests, including the CR program and comp policies. Understands department procedures, Internal Controls, and instructs peers on the correct procedures. Able to learn Slot Equipment to include: Learn all aspects of Slot Performance related to Internal Controls and regulations. Identification of Slot Equipment on the casino floor by manufacturer and model. Identification of all components in the slot machine and where to find a replacement for worn equipment. Learn how to read slot glass and pay tables. Be able to learn how to identify and repair Table Games equipment maintained by Slot Performance, including, Roulette reader boards. Know how to operate power tools and other shop equipment safely and correctly. Be able to learn how SDS works and be able to identify and repair all its parts components, as well as how to run all the reports applicable to Slot Performance (i.e., M-lists, C-lists, etc.). Learn how to troubleshoot and repair common problems and the new or uncommon problems that occur within the slot machines on the casino floor. Learn how to troubleshoot, set up, and option for all Progressive controllers, slot machines and other systems on the casino floor pertaining to slots. Know how to troubleshoot an SDS line problem using SDS line maps. Have the capacity to learn and understand EMAIL, WORD, and EXCEL. Learn how to operate a Kobetron unit, including EPROMS and CDs.

 

Prerequisites/Preferred Qualifications

Electrical/Electronic experience preferred.  Casino/slot knowledge is preferred. Must possess basic computer skills.  Must be able to lift 50lbs unassisted and 250lbs assisted. Must be able to attain and maintain and Occupation Gaming License as required by the Illinois gaming Board.

 

Disclaimer 
“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Harrah's Metropolis Casino and Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status