Compensation: $56,900 - $76,800 / year
The opportunityDelaware North Gaming is hiring a Slots Shift Assistant Manager to join our team at Southland Casino in West Memphis, Arkansas. As a Slots Shift Assistant Manager, you will be responsible for directly managing all facets of operations within our slots department. If you are passionate about gaming operations and thrive in a fast-paced environment where you can lead a team to deliver exceptional guest experiences, this is the role for you.
PayMinimum – Anticipated Maximum Base Salary: $56,900 – $76,800 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/>https://careers.delawarenorth.com/benefits/
. What we offerAt Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance 401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends-and-family discounts at many of our hotels and resorts What will you do? Oversee guest service initiatives for the HHR department, including jackpot response times, team member scorecards, guest introductions, and new member sign-ups Ensure exceptional guest service by addressing guest needs, resolving disputes, and maintaining service standards across all team members Actively participate in gaming floor operations, including processing jackpots, signing up guests, and promoting events Monitor gaming floor operations, enforce policies, and report issues to leadership while maintaining high standards of integrity Manage team operations, including training, scheduling, and break coordination to ensure efficient department functionality More about you 1-3 years of management experience in slot operations is required Must have a thorough understanding of Arkansas Lottery laws, HHR systems, and internal controls High school diploma or equivalent, with proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint Strong knowledge of Title 31 requirements and federal cash reporting compliance, as well as basic math skills for understanding HHR pay lines Ability to read and interpret technical manuals, gaming documents, and troubleshoot HHR machine hardware, software, and technology Must be able to obtain and maintain an Arkansas Gaming License while staying current with industry regulations and updates Shift detailsEvening shift
Overnight
Holidays
Weekends
8 hour shift