Requisition Number: 98925
SLS Analyst
Location: Delhi NCR /Bangalore/ Pune (Hybrid Mode)
Insight at a Glance
14,000+ engaged teammates globally with operations in 25 countries across the globe.
Received 35+ industry and partner awards in the past year
$9.2 billion in revenue
#20 on Fortune’s World's Best Workplaces™ list
#14 on Forbes World's Best Employers in IT – 2023
#23 on Forbes Best Employers for Women in IT- 2023
$1.4M+ total charitable contributions in 2023 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
About the Team:
Software Lifecycle Services (SLS) is an integral part of LCS. SLS provides the technical delivery and analysis to support LCS advisory projects and run Sof tware Asset Management (SAM) related managed services. SAM is a set of proven IT practices that unite people, processes, and technology to control and optimise the use of software across an organisation. SAM helps control costs as well as manage business and legal risks, optimise sof tware licensing investments, and align IT with business needs.
As a SLS Analyst, you will get to:
Resides within the Licence Consulting area of the EMEA Services function and, specifically, within the Sof tware Lifecycle Services team. The SLS Analyst is responsible for providing support to LCS Consultants and Insight’s clients, producing robust analysis, and for the consolidation and preparation of data and delivery against client requests. The SLS Analyst uses and contributes to the Insight knowledge base and methodologies to advance client operations and drive innovation and ef ficiencies whilst meeting defined high-quality outputs.
• Support the delivery of projects through high-quality data analysis; preparatory work includes data gathering, aggregation and processing and analysis may include how much sof tware a customer has purchased or consumed, or how licensing metrics and charging models may apply to clients.
• Responsible for managing multiple concurrent tasks in an efficient manner including tracking progress against deadlines and expectations, as well as working with colleagues to understand anomalies and overcome conflicts or issues.
• Preparation of analyses and observation to support improved efficiency in client and Insight operations including providing support for regular reporting and strategic review or planning workshops to be delivered by more senior colleagues.
• Provide first- and second-line assistance to clients via the service desk, through online portals, email or telephone, in response to requests and queries submitted by Insight’s clients, tickets can contain requests for information, licensing administration or advice or specific licencing queries.
• Manage the workflow of the service desk, including ticket allocation based on team workloads, tracking and management of responses through to completion and escalate to more senior teammates as appropriate.
• Use of, and ongoing contribution to the LCS knowledge base and process libraries.
Be Ambitious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a SLS analyst, you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
We are looking for a SLS analyst with:
• Working knowledge of at least one licensing management tool, to the level where consumption and entitlement analysis can be performed without error for common licensing metrics
• High level of written and spoken English
• Strong communication skills, especially in being able to confirm requirements and manage expectations pro-actively
• IT and licensing awareness of at least one sof tware publisher, including attainment of a relevant accreditation
Desirable
• Operational knowledge of a SAM tool (such as Flexera, SNOW, ELD or Aspera) to the extent that the SLS Analyst can provide core walkthroughs of end-user functionality
• Fluent in an additional European language
• Core project management capabilities
• Exposure to IT tools (Microsoft SCCM, ServiceNow or SQL scripting)
What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
Medical Insurance
Health Benefits
Professional Development: Learning Platform and Certificate Reimbursement
Shift Allowance
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
Today's talent leads tomorrow's success. Learn more about Insight:
https://www.linkedin.com/company/insight/
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
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