Job Summary
• This role is responsible for responding to incoming inquiries from potential customers who have expressed interest in the organization’s offerings. The role assists in qualifying leads, processing orders, and guiding through the purchase journey while achieving and/or exceeding performance goals and quotas.

Responsibilities
• Develops a basic understanding of the organization's products or services, including key features, benefits, and use cases, to effectively communicate with potential customers.
• Engages in conversations with potential customers to understand their pain points, challenges, and objectives, in order to tailor solutions that match their needs.
• Learns to handle common objections and concerns raised by potential customers, providing clear and persuasive responses to address doubts.
• Identifies opportunities to suggest complementary products or services based on the potential customer's needs and interests
• Collaborates with management and experienced sales representatives to place orders for selected customers/accounts via phone.
• Monitors order processing to address customer inquiries about delivery, directing customers to relevant departments, and sharing sales updates with experienced Sales Reps.
• Informs customers about organization promotions and upgrades, and potentially persuades them to consider extended products or services.
• Collects feedback from potential customers about their preferences, objections, and any additional information that can be useful for the sales process.
• Participates in training sessions to improve sales skills, product knowledge, and customer service techniques.
• Achieves individual and team-based goals related to lead conversion, response time, and other performance metrics and quotas.

Education & Experience Recommended
• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications
• Certified Inside Sales Professional (CISP)

Knowledge & Skills
• Business Development
• Business Planning
• Business To Business
• Cold Calling
• Consultative Selling
• Cross-Selling
• Customer Relationship Management
• Inside Sales
• Marketing
• Merchandising
• Outbound Calls
• Phone Sales
• Product Knowledge
• Sales Process
• Sales Prospecting
• Sales Strategy
• Salesforce
• Selling Techniques
• Telemarketing
• Upselling

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
• Works on assignments that are routine to moderately complex in nature and require basic problem resolution.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Salary:

The on-target earnings (OTE) range for this role is $50,000 to $65,000 annually, with a 60/40 (salary/incentive) mix . There are additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including; 4-12 weeks fully paid parental leave based on tenure13 paid holidays15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.