At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people. _The application window will be open until at least_ **_January, 31, 2025_** _. This opportunity will remain online based on business needs which may be before or after the specified date._ **Role Description** As a Small Business (SMB) Sales Coordinator, you will be an integral member of a multi-person team of Commercial Sales Coordinators. The team’s primary objective is to support GFiber’s Commercial Customers and Sales team members from the time the Customer signs up for service until service is installed and active. The SMB Sales Coordinators will be the lead point of contact for the Technical Operations (TechOps) and Sales teams for several metro areas. **In this role, you'll:** + Be a subject matter expert in GFiber’s products, policies, contracts, and processes. + Track pending commercial installations to ensure they are scheduled and installed on time. + Update tracking tools and Salesforce, as needed. + Provide exceptional customer service by proactively reaching out to schedule appointments and promptly responding to all inquiries (phone, email, etc.) to answer questions and resolve concerns. + Partner with the TechOps team to help ensure each customer gets connected in a timely manner. + Escalate customer concerns and issues to the local TechOps and Sales leadership teams, as needed. + Help catalog customer feedback, product enhancements, and competitive intel. + Show due care and attention to detail, ensuring work is right the first time. + Foster and maintain a sense of teamwork and community. **At a minimum we'd like you to have:** + High school diploma or GED. + 3 years of sales or customer service experience. + Experience with Google Sheets and/or Excel. + 1 year of experience collaborating with cross-functional teams. + Ability to work non-standard working hours including earlier mornings and nights across multiple domestic time zones. **It's preferred if you have:** + Prior experience working in a CRM database; Salesforce preferred. + Direct sales or related experience with proven results. + Proven ability to communicate effectively in both written and verbal formats. + Proficient customer service skills with the ability to resolve customer challenges, complaints, and concerns. + Demonstrated experience in creative and persistent problem solving. The US base salary for this full-time position is $55,000 - $61,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process. GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. (https://careers.google.com/privacy-policy/) For more information please refer to our Equal Employment Opportunity Policy (https://careers.google.com/eeo/) and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) . It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form (https://docs.google.com/forms/d/e/1FAIpQLSdssMbqAfgzQyXmBStjjc-OOg64CssJRQf5\_yWGEBClZZrkpw/viewform?resourcekey=0-CxawQc0qPzP7wkZuem4M3A) . Our candidate accommodations team will then connect with you to confidentially discuss your options.