Description We are offering a contract for a permanent employment opportunity for a Small Business Underwriting Service Associate in Phoenix, Arizona. This role is primarily involved in the insurance industry, focusing on processing and supporting underwriting procedures for various business lines on our online platforms. The workplace setting will be in office and not remote. Responsibilities: • Efficiently handle endorsement requests, BORs, auto line rating processes, Work Comp CRIT management, rewrites, cancellations, and billing discrepancy resolution. • Comply with underwriting authority, business strategies, corporate standards, and regulations. • Manage daily workload using our Small Commercial Inventory Management systems and Underwriting Service mailbox to meet Service Level Agreements with underwriters and agents. • Foster result-oriented relationships with underwriters to drive profitability, growth, and retention. • Utilize Microsoft Office Suite, particularly Microsoft Excel, Word, and Outlook, to carry out tasks efficiently. • Uphold excellent customer service principles, including meeting established time and quality standards to ensure customer satisfaction. • Work both independently and collaboratively within a team/group setting. • Exhibit exceptional attention to detail and organizational skills. • Apply knowledge and understanding of Commercial Property and Casualty insurance principles and practices. • Make decisions based on analysis of various factors. Requirements • Proficiency in Microsoft Office Suites, including Microsoft Excel, Microsoft Word, and Microsoft Outlook • Extensive experience in customer service, ensuring customer satisfaction at all times • Ability to provide training and guidance to team members • Knowledge of operations and compliance in a business setting • Familiarity with insurance industry, including underwriting and claim administration • Experience with 'About Time' software and billing procedures • Capability to perform ad hoc financial tasks as and when required • Understanding of regulations, property laws, and standard practices within the industry • Excellent communication skills for clear and effective correspondence • Ability to identify and resolve discrepancies efficiently • Strong computer skills for managing digital records and databases • Willingness to work onsite as per business requirements • Demonstrated decision-making skills, capable of making informed choices that benefit the business • Knowledge of quality standards and principles within the industry Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .