We are seeking an experienced people manager to build and lead a team supporting SMB advertisers on Sponsored advertising. The ideal candidate will have a proven track record in sales and preferred knowledge of digital marketing strategies. In this role, you will be responsible for managing, developing and mentoring the team to deliver outstanding Seller experience and improve CN Seller’s Advertising performance. We look for someone hands-on, creative, detail-oriented, analytical, highly-motivated and customer obsessed to set the ways of working of the team; You should have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to manage multiple complex projects at the same time.

Key job responsibilities
* Hiring the team and owning the onboarding plan
* Managing, coaching and mentoring a team of Advertising consultants
* Setting team dynamics and SOPs, including definition of the scorecard as aligned with CN SMB marketing team
* Supporting in setting clear performance objectives, track performance and provide regular feedback to team members including headcount performance management through the scorecard
* Identifying training and development needs, and implement upskilling initiatives
* Providing onboarding and 1:1 support to the team
* Monitoring team productivity and quality of work, and implement process improvements
* Collaborating with Advertising Sales teams to identify and solve issues and removing blockers
* Analyze data to track team performance and inform decision-making
* Fostering a positive, inclusive and high-performing team culture
* Preparing documents around best practices, procedures and framework for innovations