The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Small and Medium Businesses (SMBs) are the are the lifeblood of society, representing ~50% of global GDP, they are a critical part of PayPal’s business. The PayPal SMB team sets the global commercial priorities for how we help SMBs to sell more effectively using PayPal’s platform, by helping define differentiated value propositions and effective sales, servicing and marketing strategies, and unlocking new growth opportunities via partnerships and new product development.

Job Description:

Your way to impact

As the Regional Head of SMB, reporting to the Director, SMB Europe, you will be accountable for the financial performance of the SMB portfolio in one of our largest European sub-regions. You will be responsible for defining SMB priorities for their region based on our global commercial SMB strategy and priorities, overseeing and coordinating the cross-functional execution of these priorities with e.g. local sales, marketing and product teams. To do so, you will have to work effectively with cross-functional teams to make sure all local stakeholders are aligned to the overall segment plan, and have a regular cadence with them to ensure they understand the drivers of performance in the portfolio.

Your day-to-day
 

Accountable for the financial performance of the local SMB portfolio

Accountable to local country GMs to deliver the E2E country SMB strategy, and lead delivery with local cross-functional teams 

Responsible for delivering multi-region initiatives to create value for the SMB portfolio across Southern Europe

Define local SMB priorities based on global commercial SMB strategy

Oversee and reduce friction in the execution of local SMB priorities across functions (e.g.  inside sales, marketing, partner, product, paypal.com, developer, pricing, risk, customer service, etc.)

Hands-on execution coordination of global and local cross-functional initiatives that are not related to the launch of a new product capability

Analyze, interpret, and communicate SMB performance to a senior audience of country and regional leads

Identify risks and opportunities based on a deep understanding of SMB performance drivers

Identify unique local SMB needs, market trends and changes to the competitive landscape

Propose changes to strategy and tactics to improve performance, or in response to changing market conditions

What you need to bring

You'll have a good understanding of the needs of small and medium businesses and will track local trends and the performance of PayPal’s local SMB portfolio in order to identify local risks or opportunities in the overall SMB strategy, and adapt the local plan accordingly.

Experience in leading and influencing large cross-functional teams to a clear outcome

Experience in business case development, market and opportunity sizing and preparing strategic recommendations for senior executives

Demonstrated ability to simplify complex topics while not losing sight of detail

Excellent ability to combine strategic thinking with hands-on execution and delivery

Strong quantitative analytical skills, able to manage through data and insights to build compelling and innovative strategies

Very strong customer focus, naturally including customer perspective in plans, decisions and actions

Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues

Experience at the forefront of the B2B sector with a passion for serving SMBs in an innovative and global environment

5+ years working in a business strategy or commercial management capacity

Excellent written and oral communication skills, with a natural talent for crafting and presenting compelling recommendations at C-level

Experience in the fintech or payments space a plus, but not mandatory

French, Spanish, or Italian language proficiency is a plus but not mandatory 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.