Responsible for fault repair, S2S activities for airtel broadband customers for the Circle  Responsible for KPI delivery as per target & action for continues improvement  Responsible for identification of improvement areas for the circle & define corrective actions  Responsible for quality of fault repair /workmanship in the circle  Responsible for continuous improvement in customer experience  Responsible for process & SoP adherence  Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP  S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams.  Optimum use of resources with planned productivity  Responsible for timely material consumption   Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster  Improvement of audit score for the circle  Anticipate risks on services & take proactive action to ensure customer satisfaction  Partner Management : FR - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.  Timely NFA / PR/PO for material & services  Work closely with all stakeholders to ensure smooth operations.  Recommend process improvement to enhance customer experience   Responsible for seamless experience for customer during  entire life cycle with airtel and improve the CFI score   Up keeping of broadband network (Cable – Copper & ODN) and Network elements for circle/Cluster  Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen)  In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.  Regular monitoring of fault repair performance, analyze customer faults for corrective actions  Monitor individual performance at engineers, TL & ZI wise performance.  Responsible for reduction in open SR & SRs outside SLA. Track reason for outside SLA cases & corrective actions  Gate meeting at defined frequency  Visits as per defined norms  Marquee permissions  Proactive corrections  New process implementation

Our Culture Code
All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
 BE / B Tech – ECE – with more than 8 yrs Or Diploma – ECE with more than 10 yrs of relevant work experience  In depth knowledge of broadband/FTTH, WiFi network & CPEs  Excellent analytical skills  Innovative   Collaborative Relation Skills  Vendor Management  Resource Optimization  Good management and leadership skills.  Self-Motivated and positive attitude person.  Proactive and result oriented.  Driving quality management.  Team Player.  Decision maker.  Lead & Manage Change,  Process Orientation & strong Customer Focus  Excellent Negotiation, Customer Interfacing skills.   Effective communication/interpersonal skills