Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

SME New Distribution & Enablement LAC Lead

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

In virtually every country in LAC, Micro, Small, and Medium Businesses (MSMEs) are the lifeblood of economic vitality.  They represent 90% of the workforce and 55% of GDP.  The Covid-19 pandemic only emphasized the importance of MSMEs to economic recovery and growth. 



Mastercard is dedicated to enabling businesses to grow and thrive, stronger than before. Our rallying cry is “Empowering Every Business, Everywhere”.  This segment is central to Mastercard’s growth strategy - not only because of their regional and global impact, but also because of the large role MSMEs play in the payment’s ecosystem as both payers and acceptors of electronic payments.   



The LAC Commercial Products & Engineering team is looking for a Lead, Micro & Small Business Product Management to help drive our growth in the segment through solution innovation, value proposition enhancements (core & via partnerships), distribution of Mastercard products and solutions via alternative distribution channels, and P&L optimization. The ideal candidate is passionate about the Micro and Small Business segment, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role

In this product management position the selected candidate will:



Execute against our strategy to capture incremental segment share and help secure market, divisional and regional leadership

Lead Mastercard assets in support of small businesses, such as learning platforms and entrepreneurship programs

Manage segment products and solutions on a daily basis, tracking performance, building roadmap and improving products capabilities

Work on analytics investigations, business KPIs monitoring, financial analysis, business cases development and corporate reports updates

Analyze market trends, competition, and MSME lifecycle journeys to inform product and go-to-market strategies, driving product differentiation and innovation

Manage the relationship with suppliers and external partners

Identify partnership opportunities to drive value proposition improvements and new distribution channels

Collaborate with cross functional stakeholders (e.g. O&T, Finance, Legal, Marketing, Market Development, C&I, D&S/Advisors, etc.) to deliver on role and business objectives (eg. portfolio growth, financial analysis/P&L driver optimization, marketing & sales materials, product enhancements, pipeline management etc.) 

Support Sales colleagues in customer-facing negotiations to help advance MSME objectives

Work with other regional, divisional and country teams to ensure sales readiness and training by developing necessary sales enablement tools for MSME





All About You

The ideal candidate for this position should:



Be passionate about ‘empowering every business everywhere’ and the idea of democratizing access to powerful tools that help MSMEs thrive 

Have proven experience in engaging internal and external commercial and technical stakeholders to drive both solution development and adoption

Have intermediate experience in financial services and/or payments with an understanding of competitive offerings, industry trends and profitability drivers

Have intermediate knowledge on analytics applications, such as Excel or Power BI

MSME banking or MSME payment experience, international market knowledge/experience a plus

Have a keen understanding of competitive offerings, industry trends and go-to-market considerations; ability to translate that understanding into meaningful action and enhancements 

Have demonstrated ability to work across divisional and regional boundaries; strong relationship management, influencing, presentation/verbal and communication skills

Be self-motivated, a self-starter and a quick learner with ability to work independently and manage different priorities; thrives in a fast-paced environment; readiness to take-on stretch goals

Undergraduate degree required

Fluency in Spanish/Portuguese and English is required.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Miami, Florida: $119,000 - $190,000 USD