PRELIMINARY OVERVIEW Under the direction of the Smith Service amp Support Center team the Smith Service amp Support Center Associates will play a supporting role to assist with managing the facility operations for all Robert H Smith School of Business venues The Service amp Support Center Associates shall be responsible for supporting the opening closing and day to day operations of all Smith School venues including but not limited to Van Munching Hall and the Maryland Smith Suites at the BioPark amp Ronald Reagan Building and International Trade Center This position requires all team members to provide exceptional customer service staffing front desk answering phones directing customersvisitors providing event support non academic reservations for tables classconference rooms etc furniture movesset ups equipment inventory amp building maintenance The Service amp Support Center Associates will assist with updating amp maintaining department webpages SOPs designing marketing amp publicity materials including signage posters manuals department publications and other printed materials These team members will also work with all members of the team on a variety of large scale projects for the automation of the department processes and procedures Due to the scope of the department this position requires a great deal of flexibility within the work schedule ESSENTIAL DUTIES amp RESPONSIBILITIES Serve as front line support staff for opening amp closing the Smith School facilities a customer service representative for all services associated with daily operations for the Robert H Smith School of Business offered through the Smith Service amp Support Center including but not limited to answering phones responding to and assisting with requests in the ticketing system directing customers amp visitors accepting deliveries amp mail responding to maintenance and repair issues with all venues Assist staff with updating and maintaining department webpages standard operating procedures SOPs databases forms and resources as requested or needed Complete and submit daily opening and closing reports for all venues as needed or requested Provide office coverage and support as needed or requested for meetingstraining or staff is out of the office Assist with furniture movesset ups equipment inventory building maintenance and heavy lifting Assist with designing and circulating department signs posters publications and all marketing materials Assist with program and event attendee registration preparing event materials including agendas name badges signage setting up for events monitoring catering and other vendors monitoring event breakdown Assist with developing and distributing tools to assess and evaluate facilities and services Assist with department projects including but not limited to the ticketing system keys alarm systems floor plans inventory databases phones and data jacks Assume other responsibilities as assigned by department staff Ability to operate in software applications including but not limited to Google Suite ServiceNow Smith Ticketing System Online Work Tickets Request amp Order systems for Facilities Management Customer Response Center FM Building Security Services BSS Event Management System EMS Smith Scheduling System Cvent Asana Avery UMD Directory etc