Job Description If you are hired provisionally in this title, you must take and pass the Civil Service Exam, when it becomes available, to be eligible for continued employment. The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, supplemental nutrition assistance, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The employees of the Family Independence Administration (FIA) help provide unique individual services to eligible New Yorkers aimed toward the achievement of long-term self-sufficiency. The Family Independence Administration (FIA) operates HRA’s Job and Supplemental Nutrition Assistance Program (SNAP) Centers, administering Cash Assistance, including Emergency Assistance, SNAP benefits, and medical assistance for those receiving Cash Assistance. FIA works to help clients reach their maximum level of self-sufficiency and overcome any barriers to employment. The Family Independence Administration (FIA) is recruiting for nineteen (19) Eligibility Specialist level II's to function as Snap Eligibility Interviewers who will: - Determine and verify initial and on-going applicant/client eligibility for SNAP benefits through interviews. - Instruct and advise applicants/participants on proper procedures and appropriate forms to utilize. - Compute and determine the amount of financial assistance for SNAP benefits by reviewing, obtaining, and verifying pertinent data for proper disbursements. - Receive and review documents submitted by applicants/participants to ensure compliance with Agency guidelines and procedures in order to determine eligibility. - Recommend statistical/financial changes by reviewing and comparing actual payment file with information provided by clients to ensure Agency eligibility requirements are met. - Prepare eligibility forms through received data, verification of accuracy, and review of authorization in order to initiate appropriate service. - Perform other duties as assigned. Work Location: NYC - ALL FIVE (5) BOROUGHS Hours/Shift: Monday – Friday 9am-5pm Qualifications 1. Completion of 30 semester credits at an accredited college or university; or 2. A four high school diploma or its educational equivalent and one year of full-time satisfactory experience in one or more of the following areas; performing the work described below: a. Interviewing, gathering information and/or preparing necessary documentation for the purpose of making recommendations concerning eligibility for public assistance or unemployment, health benefits, social security, insurance, or participation in social services or community programs, and other similar benefits; or b. Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service duties or a job in which the duties include helping customers with questions or concerns; or c. Dealing with social service agencies, legal representatives, or aiding individuals in navigating housing, social, financial or health problems or application systems; or 3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. College education may be substituted for the experience in "2" above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of required experience. However, all candidates must have at least a four year high school diploma or its educational equivalent. Special Note Work experience which provides only incidental opportunities to perform the job duties as described in "2a", "2b" and "2c" above are not acceptable for meeting the minimum qualification requirements. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.