Kforce has a client in Tarrytown, NY that is seeking a SNOW Developer with extensive knowledge of ServiceNow to join their dynamic team. This role requires a strategic thinker, a collaborative leader, and a hands-on problem solver who can lead and mentor the ITSM team to achieve excellence in service delivery. Responsibilities: * Work closely with service owners to provide ITSM expertise and leadership for Demand Management, Service Request Management, Service Level Management, Incident Management, Problem Management, Knowledge Management, and Continual Process Improvement * Plan Service Delivery workflows and translate requirements for development * Maintain standards and approaches defined for the Service Request process * Vet all incoming enhancement requests related to portal/catalog items * Serve as a Business Analyst for all catalog-related requests * Represent Network Connectivity Services requirements with the ServiceNow team, ensuring successful integration * Lead the design, implementation, and maintenance of ITSM processes using ServiceNow, ensuring alignment with industry best practices * Manage and optimize the ServiceNow platform to support ITSM processes, including Incident Management, Problem Management, Change Management, and Service Catalog for automation * Collaborate with stakeholders to define and document business requirements, translating them into technical solutions on the ServiceNow platform * Develop and deliver training programs to educate users on ITSM processes and the effective use of ServiceNow * Monitor and analyze ITSM metrics, generating reports to identify trends, areas for improvement, and opportunities