Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

Must obtain SOAR Caseworker Certification (can obtain upon hire, if needed).

A Qualified Professional (10A NCAC 27G .0104) must have one of the following:

Bachelor's degree (non-Human Services) with 4 years Full time OR 8 years Part time applicable experience required

Bachelor's degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required

Master's degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required

This Opportunity:The primary responsibility of the SOAR Benefits Specialist is to assist individuals in applying for disability benefits by providing comprehensive support throughout the application process. This role involves guiding individuals through the required paperwork, gathering necessary medical documentation, and advocating for their case to ensure they receive appropriate benefits in a timely manner. This position will work closely with healthcare providers, social services, and government agencies to ensure that individuals meet eligibility criteria and comply with necessary regulations.

What You'll Do:

Provide initial and ongoing assessment to support identified individuals with accessing and applying for Disability benefits

Advocate, obtain and community with other providers and natural supports as needed to support the individual’s application for benefits

Assist individuals in understanding the disability benefits application process, including eligibility criteria, required documentation, and the timelines involved.

Provide one-on-one guidance and support in preparing application materials, ensuring completeness and accuracy.

Assist with gathering and submitting necessary medical records and other supporting documents required for disability benefit applications.

Ensure all documents are properly organized, complete, and submitted to the appropriate government agencies.

Follow up on the status of applications and assist patients with any additional paperwork or steps needed.

Assist patients in appealing denied claims and guide them through the steps of the appeals process.

Maintain accurate and confidential records, documenting all interactions, progress, and updates on applications.

Track and monitor each individual’s progress throughout the application and appeal processes.

Answer questions and clarify concerns regarding the disability benefits system

Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services

Identify opportunities for community connections and development/enhancement of natural support networks for people served. Work with service staff to educate people served on these options and access opportunities

Prepare and submit required or requested reports, documents, assessments, evaluations and paperwork. Review and sign off on clinical documentation as required. Release confidential information within assigned departments when authorized.

Continuously use person-centered approaches and positive approach strategies when interacting with individuals.

Provide exceptional customer service by ensuring that individuals feel supported and informed during the entire disability application process.

Serve as a point of contact for individuals seeking assistance with disability benefits and provide updates in a timely manner.

Attend and actively participate in meetings and training as required.

Maintain certification in all agency, state, and federal training requirements.

Demonstrate knowledge of emergency procedures including preventative and crisis services.

Work with supervisor on the continual assessment and enhancement of services provided throughout the agency.

Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.

Follow service definition guidelines for services being provided.

Complete all other relevant responsibilities as assigned by the supervisor.

Driving and travel may be required.

Education We're Looking For:Bachelors: Human Services, Bachelors (Required), Masters: Human Services

Certifications We're Looking For:Drivers License (Valid) - USA, SOAR Caseworker Certification - Substance Abuse and Mental Health Services Administration

Experience We're Looking For:Experience in case management, social services, or healthcare assistance, with a focus on disability benefits or related services serving children or adults., Knowledge of Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs and application processes.

Schedule:Monday-Friday (8:00am-5:00pm)

Target Weekly Hours:40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.