Responsible as part of the social media team for regularly preparing, developing and monitoring social media platforms, postings, and identifying trending social and cultural moments spreading online that Jack in the Box can capitalize on to drive rapid brand awareness and engagement via community events, social media, influencers, and online media campaigns.

KEY DUTIES/RESPONSIBILITIES: 

Independently creates and manages content and communications for social media communities by acting as the voice of the brand or project in social; engaging with and reaching into communities on social media to build affinity, followings, engagement, and social sentiment; ensuring that all responses to fans are done in the appropriate tone of voice across all social channels, flagging spam, monitoring sentiment, and tracking performance.

Monitors social media and the broader digital landscape for key cultural moments and current trends and identifies opportunities for the social team to leverage topics of interest as part of creative/content development for consumer and/or campaign messaging. Oversees the measurement of campaign performance via social media analytics.

Owns relationships with outside Creative agencies to manage and lead content creation and posting cadence, ensuring the quality of the social media work produced by the agency and flawless execution of deliverables; creates and develops all content and copywriting of social assets as required. Exercises discretion in on-going relationships with third party partners including problem resolution.

Engages with influencer content and helps research potential influencers/creators that align with the brand’s tone and voice; cultivates relationships with relevant influencers. 

Interprets and executes on strategies to connect influencer/brand ambassador creators into cultural moments and align with media and CRM tactics.

Identifies and researches emerging social networks; devises ways to use the latest social platform products and features as part of social content plans.

Monitors competitors and social trends; stays current on new social developments and how social can integrate into existing marketing channels. Contributes to planning, brainstorming and executing social media campaigns and evergreen strategies.

Performs social media and trend focused research to help guide thinking on pitches, presentations, and active campaigns.

Prepares and disseminates monthly local market research updates.

Performs other related duties, tasks and responsibilities as required, assigned and directed.

QUALIFICATIONS:

Education - Bachelor's degree or equivalent, preferably in Business Administration or related field; emphasis in Marketing or Communications preferred.

Experience – 1-2 years experience in social media marketing, advertising, media or related field. Restaurant or retail marketing experience helpful. 

Skills/Knowledge/Abilities

Demonstrates keen awareness of culture moments and trends on social media

Passion for social media and strong understanding of various social media platforms

Ability to develop creative marketing content to connect the brand and consumers

Strong oral and written English communication skills; strong interpersonal skills

Ability to work in a fast-paced environment that requires flexibility and ability to adapt to change and shifting priorities

Detail-oriented and organized self-starter

Working knowledge of personal computers and related Microsoft software applications (Word, Excel, PowerPoint) 

Works autonomously in managing assigned deliverables employing independent decision making in daily activities

Demonstrates integrity and ethical behavior

Physical Requirements - Ability to speak/hear clearly in person and on the telephone. Ability to operate a computer keyboard. Ability to travel up to 25% of time to restaurants or other locations as business needs require.

REASONABLE ACCOMMODATION: 

Jack in the Box Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. This description of duties is not intended to be all-inclusive or to limit management’s discretion to assign other duties or responsibilities as necessary.

Jack in the Box Inc. offers a competitive salary and Total Rewards package that includes: medical, dental, vision, Health Savings Account (HSA), Flexible Spending Account (FSA), Life and Disability Plans, 401(k) plan with company match, Legal Plan, Pet Insurance, Tuition Reimbursement, and Employee Assistance Program.

Our culture is fun and innovative – ‘Work Happy’ with us!

The range for this position is $54,500 - $76,300 and is based on an employee located at our corporate headquarters in San Diego. If the candidate is hired in a different city to work remote, we will apply a geographic pay differential based on the cost of labor in the market in which the employee resides.