Social Media Customer Relationship Specialist Remote after training Company // Leading American automotive company Schedule // Fulltime. Need to be flexible to work early, mid, or late shifts (group is open from 8am-12am). Will work 40 hours per week. Shift bids occur Quarterly. Shifts are consistent (you will work same times, 5 days a week, for 3 months at a time and then have opportunity to bid for a new shift if you would like to). Location // Warren, Michigan - Hybrid (3 days onsite, 2 days remote) while training, Remote after training Must Have(s): 4-Year completed bachelor’s degree Ability to commute to the office Warren, MI. 1+ years’ experience supporting customers, strong written and verbal skills, experience with social media platforms Benefit(s): + Remote Possibility after training + A cutting-edge team that cares and invests in your development + Health Dental Vision 401k PTO Paid Holidays EAP(s) etc. + Weekly pay Overview: This is a customer service position that uses social media as a platform. In this position, you will NOT be responsible for creating pictures and advertisements…. • Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store • Create and manage cases for customers needing more complex assistance. • Manage existing case load, complete follow-up tasks and achieve operational metrics. • Proactively identify sales leads and educate in-market customers on product functionality and services. • Effectively and accurately document customer interaction • Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.