Description: Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms. Major Job Duties and Responsibilities + Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store + Create and manage cases for customers needing more complex assistance. + Manage existing case load, complete follow-up tasks and achieve operational metrics. + Adhere to standard work processes and contribute to efficiencies and improvements when possible. + Proactively identify sales leads and educate in-market customers on product functionality and services. + Effectively and accurately document customer interaction + Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries. + Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required. + Provide exceptional customer-centric service to all internal and external customers. + Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach. + Utilize correct tools to efficiently manage concurrent activities. Skills & Qualifications: + Completed bachelors degree (preferably within Social Media, Communications, Marketing, Journalism, or Writing) + 1+ years experience in customer service related profession + 1+ years of working with social media in a work setting + Computer navigation and typing proficiency (Need to complete Typing Test: 40 WPM+) + Strong reading comprehension and written communication skills + Ability to work a 5-day, 8-hour shift from Sunday-Saturday and from 8 AM est to 12 AM est (for example, your shift you could work could be Tuesday-Saturday, 1pm-10pm) + This role will start by working 3 days a week onsite, and 2 days from home. Will have opportunity to switch to working fully-remote after training period (roughly 1-2 months long) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.