JOB TITLE SOCIAL SERVICE MANAGER

DEPARTMENT: Shelter Program

 

PURPOSE OF THE POSITION:

Under the direction of the Shelter Director, perform the day-to-day supervision of social work, Operation staff and housing staff at an adult residence.

 

REPORTS TO: Shelter Director

 

SUPERVISES: Social Service Supervisor, Operational staff and Housing Specialists and other staff as assigned by the Shelter Director or Program Director.

 

Position Overview

      The Social Service Manager is expected to:

Manage overall operations of adult family shelter based on city, state, and federal regulatory requirements and DHS contractual requirements. Complete written reports to division management, SCO executive management, and funding source/s as required; progress and highlights, consumer census, housing and employment placement. Provide supervision, guidance, and performance evaluations to supervisor, housing specialist and operations. Assist in the development of job skills training curriculums suitable to the population served. Enforce corporate compliance protocols, SCO employee policies, procedures, and protocols, and incident management policies, procedures and protocols. Maintain CPR/ First Aid and Mandated Reporter Certification. Monitor the integrity of client data and ensure that internal chart reviews are conducted consistently and regularly. Participate in professional development and training through agency-wide in-service trainings, outside trainings, and facilitate in-house trainings for staff. Facilitate periodic staff meetings and case conferences as appropriate. Monitor the provision of and documentation of all services provided to clients. Participate in division management meetings as needed. On call 24 hours per day and ensure that there is a contingency plan in place. Ensure all interactions support the mission statement and core values of SCO. Additional duties as assigned by the Shelter Director and/or Program Director.

         

2. QUALIFICATIONS

 

A Master's degree in the human services or related field is required. Three to five years of management experience in a large shelter or residential facility that provides comprehensive social services, housing placement, and job skills training to the homeless, mentally ill, and chemically dependent populations. Knowledge of resources for housing, children, domestic violence, mental illness, substance abuse, Experience in NYC Dept. of Homeless Services contract requirements. Bilingual preferred.

 

3. Relationship with Others

 

The position calls for direct involvement with a special population, and must possess sensitivity to the service populations' cultural and socioeconomic characteristics; in addition, the following characteristics are required of all candidates for the position:

Commitment to empowering others to solve their own problems Valuing a nurturing family as the ideal environment for a person; A conviction about the capacity of people to grow and change; The ability to establish a respectful relationship with persons served to help them gain skills and confidence; The ability to work collaboratively with other personnel and/or service providers or professionals; The capacity to maintain a helping role and to intervene appropriately to meet service goals; and The ability to set limits.

 

4.  WORKING CONDITIONS

 

Employee must be able to work effectively and efficiently within a highly volatile and demanding work environment.  Must be on-call.

 

5. SCOPE OF RESPONSIBILITY

 

Understand complex state and federal regulations, laws, codes, policies and solutions in the area of homeless adults and homeless adult housing. Understand City processes, procedures, and specific requirements of assigned program area. Work with and control sensitive and confidential information. Plan, initiate, manage and complete complex and multiple simultaneous work assignments with a minimum of direction. Lead, manage, evaluate and train personnel effectively. Organize, implement and supervise departmental goals and City objectives. Use computer and needed programs in a highly effective manner. Communicate effectively, orally, electronically and in writing. Always have agency phone with you at all times. Agency laptop and agency cell phone will be assigned to you and it must be maintained in good working standards. Respond timely to emails. Drive agency vehicle when needed.

 

 

6. ORGANIZATIONAL STRUCTURE

 

The Social Services Manager will be responsible to report to the Shelter Director.