Social Services Aide Print (https://www.governmentjobs.com/careers/jacksonvillefl/jobs/newprint/4758981) Apply  Social Services Aide Salary $33,361.70 - $35,029.79 Annually Location Jacksonville, FL Job Type Civil Service Job Number 2025-06314 Department PARKS, RECREATION & COMM SVCS Opening Date 12/13/2024 Closing Date 1/1/2025 11:59 PM Eastern + Description + Benefits + Questions Job Description Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!! The Parks, Recreation and Community Services Department is actively seeking a Social Service Aide. Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments. This is paraprofessional work in interviewing and counseling clients, determining eligibility, and directing to appropriate social service providers. Work requires knowledge of techniques, methods, and procedures used in local social services and public assistance programs, and specialized skills which are acquired through a combination of training and considerable work experience. Contacts require skills in understanding and influencing people and are important in providing client services, including skills of persuasiveness, assertiveness, and sensitivity to others point of view that are required to influence behavior, change an opinion, or turn a situation around. Work is semi-routine where tasks are covered by procedures or precedents, but some latitude is permitted to consider and choose the most appropriate technique, method, or procedure to follow. Work is performed in an office environment where the risks and hazards are minimal, known, predictable, and controllable. Operates standard office equipment such as a computer, copier, and fax machine. The physical demands consist mainly of sitting at a workstation for extended periods of time and lifting objects weighing less than 25 pounds Work is performed under general supervision where work assignments are varied, and although subject to standard practices and procedures, the worker is permitted some latitude to set own priorities subject to superior's approval. Examples of Work + Assists in interviewing and assessing needs of clients, providing counseling, determining eligibility, and referring clients to appropriate social service or public assistance agencies. + Provides or ascertains services needed or follow-ups on services provided. + Builds and maintains effective working relationships with service providers in order to increase the accuracy and effectiveness of referrals. + Assists clients in completing applications for services and other related forms. + Reviews requests for payment of social services or public assistance using related laws, rules, and regulations. + Researches, identifies, and initiates contacts with potential service providers who could benefit clients. + Participates in community workshops and seminars relative to agency functions. + Prepares correspondence and technical reports as required. + Enters and retrieves computer data and prepares spreadsheets. + Establishes and maintains records, files, and reports. + Demonstrates proficiency in the City of Jacksonville’s competencies. + Performs related work as required. Knowledge, Skills and Abilities + Knowledge of federal, state, and local social services and public assistance programs. + Knowledge of social services and public assistance-related laws, rules, and regulations. + Knowledge of interviewing and counseling techniques, methods, and procedures. + Skill in interviewing and data-gathering techniques. + Skill in preparing legal documents, correspondence, reports, and other documentation relating to alleged charges of discrimination, inquiries and complaints. + Ability to communicate effectively, both orally and in writing. + Ability to read, interpret and explain various written documents to include laws, ordinances, regulations and guidelines. + Ability to obtain, analyze, and evaluate information and make appropriate recommendations. + Ability to classify, organize, and maintain files and records. + Ability to establish and maintain effective working relationships with others. + Ability to operate computers and other standard office equipment utilizing word processing and spreadsheet applications. Open Requirements/Supplemental Information + Three years of education, and/or experience in interviewing or counseling, or determining eligibility for and/or providing social services or public assistance related programs or a related field. LICENSING/CERTIFICATION/REGISTRATION: + A certification as a Victim Services Practitioner by the Florida Crime Prevention Training Institute is preferred If the position is located within Victim Services, the certification must be obtained and maintained within the first year of employment in this classification. OTHER REQUIREMENTS: + The probationary period for this position is six (6) months. + Must pass background screening on a local, state and federal level as required by the State of Florida Children and Family Services or Elder Affairs. + This position performs safety-sensitive functions and is subject to pre-employment and random drug/alcohol testing programs as set forth in the City of Jacksonville’s Drug Free Workplace Policy (Directive 0401). A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “info@governmentjobs.com” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process please refer to the Frequently Asked Questions on the website. Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled. If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference. If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to: Florida Department of Veterans Affairs Attention: Veterans’ Preference Coordinator 11351 Ulmerton Road, Suite 311-K Largo, FL 33778-1630 Email: VeteransPreference@fdva.state.fl.us The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer. www.coj.net/benefits 01 Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application? + Yes + No 02 Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future? + Yes + No 03 The budgeted annual salary for this position is $33,361.70-35,029.79. This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.) + Yes + No 04 Do you have three years of education, and/or experience in interviewing or counseling, or determining eligibility for and/or providing social services or public assistance related programs or a related field? + Yes + No 05 Provide a detailed description (at least 3-4 complete sentences) of your experience. 06 Indicate the organization(s) you worked for where you gained this experience. 07 If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application. 08 Do you understand this classification performs safety-sensitive functions and is subject to pre-employment, random and other drug/alcohol testing programs as set forth in the City of Jacksonville's Drug Free Workplace Policy (0401)? + Yes, I have read and understand the statement above. + No 09 Are you able to pass a background screening on a local, state and federal level as required by the State of Florida Children and Family Services? + Yes + No 10 A certification as a Victim Services Practitioner by the Florida Crime Prevention Training Institute is preferred. Do you currently have this certification? + Yes + No 11 This position is located in an office and is not a remote location. + I have read and understand the above statement. 12 If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference + Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application. + No, I am not claiming veterans preference and this does not apply to me. 13 A resume is required. If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received, and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process. + I have read the above statement and understand what is required. Required Question Agency City of Jacksonville Address 117 W. Duval St. Suite 100 Jacksonville, Florida, 32202 Website http://www.coj.net/departments/employee-services.aspx Apply Please verify your email address Verify Email