Job DetailsPRIMARY FUNCTION:

To support case managers (CM) and social workers (SW) in assisting patients and their families to recognize and utilize internal and external resources to resolve social, emotional, and environmental needs by verifying benefits, obtaining insurance authorizations, calling in referrals and orders to vendors and accurately entering data into clinical information systems.

PRINCIPAL DUTIES AND RESPONSIBILITIES:Provides clerical support to the departmentProduces standardized reports, as requested, in a timely and accurate fashionMaintains accurate, up-to-date documentation in the departmental recordsSets priorities and demonstrates strong sense of urgencyCreates, organizes, and maintains departmental files and formsAppropriately schedules meetings taking into consideration the subject, urgency, and time neededPrioritizes and arranges details of patient/family conferences/meetings for department membersPerforms audit activities under the supervision of the Managers of Case ManagementMeets with case managers (CM) and social workers (SW) on assigned units each morning at assigned time to discuss discharge planning needs of patients on the unit and status of yesterday’s outstanding discharge planning activitiesContacts referral agencies to make post discharge arrangements for patientsMakes follow up appointments for patients as requested by case managersNotifies CM and/or SW and patient/family of arranged appointments and documents appointments in CernerAssists CM or SW by offering choice of post-acute providersNotifies designated facilities of need for admission and verifies bed availabilityUpdates facilities of patient’s discharge condition and final discharge plansPrints/copies sections of the chart to fax or send to accepting agencies/facilities to promote continuation of patient’s treatment planArranges transportation as directed by the Case ManagerDemonstrates knowledge of discharge planning resources available in the areaDocuments discharge planning activities in the electronic health record or other location as per department policy or processCommunicates with CM and SW regarding the discharge planning status of all patientsCollaborates with interdisciplinary care team to discuss patient’s discharge plan and needs with the patient/ family or patient representative/care team. Collaborates with CM and SW to obtain choices for post-acute services and document choices per CM policy in CernerCollaborates with CM and SW to confirm actual and projected discharge date with patient and family/patient representative and verify transportation is arrangedEnsures authorization is obtained for post-discharge services, if required, or follow up with facility/payer daily if authorization is not obtained within 24 hoursCollaborate with CM and SW to contact referral agencies to make post discharge arrangements for patients including verification of bed availabilityUpdate CM and SW on status of assigned discharge planning tasks throughout the day and before leaving for the dayPerforms assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:High School diploma or equivalent required.Bachelor degree in social work or related field/behavioral sciences preferred.Three years of experience in a support role in care management will be considered equivalent to an associate degree in social work or related field/behavioral sciences preferred.Home health care and/ or managed care experience preferred.An equivalent combination of education and experience may be substituted.

SPECIAL REQUIREMENTS:

The ability to multitask and work in a high paced work environment.

Post End DateJan 31, 2025

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.