Conduct social history assessment of the patient through observation and patient/family interview, obtaining information on the patient’s needs, skills, interests and limitations for the development and implementation of the treatment plan. Coordinate and plan programs and activities to meet patient’s social and emotional needs. Promote recovery, symptom reduction and the achievement of the highest level of social functioning. Provides crisis management and family sessions to assist the family in understanding the implications and complexities of a life situation and its impact on lifestyle. Assist in the development of effective treatment plans that apply therapeutic principles appropriately while ensuring safety at all times for the patient. Participate in multidisciplinary treatment team meeting to discuss patient assessment, treatment plan and ongoing discharge plan. Communicate or aid family members in understanding and supporting the patient. Manage a caseload and assume responsibility for patient chart documentation. Facilitate education, process groups, support groups and referrals as requested. Demonstrate a positive, empathetic and professional attitude towards customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority.