JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description:

The Soft Services Specialist is responsible for overseeing building operations, conference services, and move management while ensuring excellent customer experience and operational efficiency. This role combines facilities management, financial support, customer service, and move coordination to maintain a seamless work environment.

Key Responsibilities:

1.       Building Operations and Facilities Management:

o   Coordinate with vendors, facilities staff, and service providers to ensure minimal disruption to client operations.

o   Administer security access for team members and contractors.

o   Ensure compliance with safety procedures and on/off-boarding protocols.

o   Support facility-specific cost savings targets and budgetary activities.

2.       Financial Support:

o   Assist finance team with purchase orders and vendor invoice resolution.

o   Support monthly finance activities and deliverables.

o   Contribute to budgetary requests, analysis, and variance reporting.

o   Assist in finance training for new operations team members.

3.       Customer Experience and Move Management:

o   Conduct meetings with administrators and team managers for move planning.

o   Maintain and update move matrices and customer information.

o   Evaluate workspace conditions and implement ergonomic changes.

o   Coordinate all aspects of moves, including logistics, vendor management, and technology relocation.

o   Serve as primary liaison between teams and move vendors.

o   Manage pre-move preparations, on-site move activities, and post-move follow-ups.

o   Resolve issues related to lost items and furniture disposal.

o   Update seat assignments and maintain accurate reporting.

4.       Communication and Relationship Coordination:

o   Act as an interface with clients, visitors, guests, and contractors.

o   Ensure appropriate follow-up with value stream customers.

o   Craft and distribute communications related to moves and new locations.

o   Provide direction and information to various stakeholders as required.

Qualifications:

·       Bachelor's degree preferred (Associates degree in facilities management, business, or related field accepted).

·       Minimum 3 years of experience in a corporate environment, with at least 2 years in Facility or Property Administration.

·       Proficiency in MS Office, especially Excel, and various information technology tools.

·       Strong analytical, organizational, and presentation skills.

·       Excellent written and verbal communication abilities.

·       Superior customer service orientation with a "One Team" approach.

·       Ability to multitask, work under pressure, and manage time effectively without direct supervision.

·       Adaptability to evolving client needs and service scopes.

·       Keen attention to detail and ability to manage multiple projects simultaneously.

This role offers an exciting opportunity to play a crucial part in optimizing workplace operations, transitions, and enhancing overall occupancy planning. The ideal candidate will thrive in a dynamic environment, excel at coordinating logistics, and maintain a strong focus on customer satisfaction.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.