There is a great opportunity for a dedicated support engineer to join a global team supporting the Apple Online Store, a multi-channel world class eCommerce platform. The role, technical in nature, requires the individual to gain technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams. Strong people skills with excellent written and verbal communication skills, with the ability to take sophisticated technical topics and distill them in easy to understand layman terminology, will round out the core responsibilities of the role.