At HP we imagine the future and make it happen. We love transforming customer insights and innovative new ideas into extraordinary products and experiences to lead in the market. We believe that each employee contributes to making a meaningful difference in the lives of our customers.

With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80+ year legacy of innovation.

The global HP Stores are a key sales channel for the company and one where we interact with our customers to enable them with best-in-class experience to help them make buying decisions. This requires us to understand the voice of our customers, to recognize friction points and help create more seamless experiences across the purchasing lifecycle.

To deliver this vision, the B2C Ecommerce Technology Solutions Organization is hiring for a key role that will be pivotal in spearheading the vision, working with key stakeholders across the digital value chain and drive these outcomes for our customers and our business.

Job Summary: 

As a Software Application Engineer 3 for CRM, you will be responsible for supporting the design, development, implementation, and maintenance of Microsoft Dynamics 365 Customer Engagement (CRM) solutions. You will collaborate closely with business stakeholders to understand requirements and translate them into technical solutions within the CRM platform. This role requires a solid understanding of CRM processes and a proactive approach to problem-solving and optimizing CRM functionalities.

Responsibilities:

Assist in gathering and analyzing business requirements to design and configure Dynamics 365 CE solutions. Customize Dynamics 365 CE entities, forms, views, workflows, and business rules to align with business processes. Develop and deploy customizations such as plugins, web resources, and integrations using C#/.NET within Dynamics 365 CE. Collaborate with Lead and developers to design and implement data migration strategies and integration solutions. Provide technical support, troubleshooting assistance, and conduct root cause analysis for Dynamics 365 CE-related issues. Assist in conducting unit testing, user acceptance testing (UAT), and system integration testing (SIT) for CRM solutions. Document technical specifications, configuration changes, and user guides to ensure knowledge transfer and maintain system integrity. Stay updated with the latest Dynamics 365 CE features, updates, and industry best practices to enhance solution delivery.

Education & Experience Recommended:

Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.Typically has 3-5 years of work experience, preferably in applications engineering, programming, or a related field or an advanced degree with 2-4 years of work experience.

Knowledge & Skills:

Solid understanding of Microsoft Dynamics 365 Customer Engagement (CE) platform and its customization capabilities.Hands-on experience in configuring and customizing Dynamics 365 CE entities, forms, workflows, and business rules.Proficiency in developing plugins, custom workflows, and integrations using C#/.NET within the Dynamics 365 CE framework.Experience with Power Platform (Power Apps, Power Automate) and integration tools (Azure Logic Apps, SSIS, etc.).Ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.Strong analytical and problem-solving skills with the ability to understand complex business processes and translate them into CRM solutions.Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.Microsoft certifications in Dynamics 365 (e.g., MB-200, MB-210) are a plus.

Impact & Scope

Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity

Responds to moderately complex issues within established guidelines.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.