The Amazon's Shipping and Delivery Support (SDS) team focuses on providing drivers, delivering packages on behalf of Amazon, with seamless access to support and self-service capabilities through the SDS Driver Support Hub, available in their mobile-native delivery app.

As an SDE-II on Amazon's Shipping and Delivery Support (SDS) team, you will be responsible for developing the SDS Driver Support Hub, making it easily accessible with one click from anywhere in the mobile-native delivery app. You will design and implement features that dynamically offer relevant self-service options tailored to the driver's current state, whether on or off duty. Leveraging generative AI, you will create an intelligent Help search feature that facilitates content discovery and provides optimal call-to-action recommendations. Additionally, you will integrate large language model (LLM)-led chat and voice support options to ensure drivers receive comprehensive assistance throughout their journey. You will also perform code reviews, mentor junior engineers, and troubleshoot issues, ensuring the robustness and performance of the Driver Support Hub, ultimately improving the overall delivery process.

We're seeking a dynamic individual for our SDS team, responsible for delivering tech initiatives through collaboration with internal and external stakeholders. This role involves formulating technical strategies, providing innovative solutions for faster rollouts, and participating in on-call responsibilities approximately one week every six weeks. Our team emphasizes fault tolerance in solutions to minimize after-hours pages. We work collaboratively to mitigate and prevent future occurrences. Dedicated to supporting new team members, we prioritize career growth, assigning projects to empower engineers for tackling more complex tasks. DEI is strongly encouraged in our team, and we value contributions that enhance the positive team culture we've fostered.

A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA