At Amazon, we're committed to providing an exceptional customer experience while safeguarding our business from potential misuse. The Concessions Abuse Prevention (CAP) team, within Amazon Customer Service, is seeking a talented Software Development Engineer to join our mission of enhancing and securing Amazon's world-class customer service processes.

In this role, you will develop innovative solutions that ensure the integrity of our customer interactions and protect Amazon's generous policies. Your work will be crucial in maintaining a seamless and positive experience for our valued customers while implementing intelligent systems to identify and prevent potential policy misuse. You'll contribute to creating sophisticated, differentiated processes for customer service interactions, with a focus on identifying potential misuse, helping to maintain our reputation as Earth's most customer-centric company. Your efforts will help strike the perfect balance between customer satisfaction and business protection.

Using innovative technologies including Java, JavaScript/TypeScript, Amazon Web Services, and proprietary Amazon tools, you will build robust systems that enhance our ability to serve customers efficiently and securely. Join us in shaping the future so that Amazon remains a trusted store for millions of customers worldwide.

Key job responsibilities
- Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
- Design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry.
- Design and code solutions for broadly defined problems.
- Work in an agile environment to deliver high-quality software.
- Participate in an on-call rotation to support the services owned by the Software team.
- Mentor engineers to help grow their potential.
- Balance priorities between new feature development and operational work.

A day in the life
This position involves on-call responsibilities, typically one week every six weeks. We rarely get paged after-hours as we aim for our solutions to be fault-tolerant. We work together as a team to mitigate issues and resolve them to prevent future occurrences. We’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, and reliable; someone who will help us build on the positive team culture we’ve been cultivating.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

About the team
Our team is dedicated to supporting new team members and helping one another grow through one-on-one mentoring and thorough, but kind, code reviews. We take code reviews seriously. We believe that good code reviews raise our code quality, grow our technical acumen, and provide opportunities to support and share knowledge with each other.

We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a more well-rounded engineer and enable them to take on more complex tasks in the future.