Software Development Engineer, Customer Engagement Technology
Amazon.com
On the Customer Engagement Technology team, part of Amazon’s Customer Service organization, we redefine the customer contact experience by exposing a messaging-based contact channel (Contact Us / Message Us) and new technology-based chat channels using an automated assistant (chatbot) to better understand the customer problem and guide them to resolution via automation. Contact Us, is a bot-first, text-based contact channel which uses cutting-edge technologies and machine learning built in-house from the ground up.
We focus on building scalable platforms and systems for customers and associates to power automation globally across many languages for the billions of customers and thousands of associates that use our products in many marketplaces every day. We also invest in experimentation to identify new and inventive ways to build chat/touch/voice experiences that aim to delight customers.
Key job responsibilities
As a Software Development Engineer on this team, you will collaborate with other Senior Software Engineers to drive improvements to our technology, design and develop new services and solutions, and build and track metrics to ensure high quality results. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's questions using the Chat platform. You will have the opportunity to work with business partners and leadership, influence and drive product vision and lead the design of our systems.
At Amazon, we are known for our customer obsession. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience.
We use SCRUM, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.
A day in the life
You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects and adhere to business plans towards shared objectives.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.
We focus on building scalable platforms and systems for customers and associates to power automation globally across many languages for the billions of customers and thousands of associates that use our products in many marketplaces every day. We also invest in experimentation to identify new and inventive ways to build chat/touch/voice experiences that aim to delight customers.
Key job responsibilities
As a Software Development Engineer on this team, you will collaborate with other Senior Software Engineers to drive improvements to our technology, design and develop new services and solutions, and build and track metrics to ensure high quality results. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's questions using the Chat platform. You will have the opportunity to work with business partners and leadership, influence and drive product vision and lead the design of our systems.
At Amazon, we are known for our customer obsession. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience.
We use SCRUM, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.
A day in the life
You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects and adhere to business plans towards shared objectives.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.
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