How you'll help us Keep Climbing (overview & key responsibilities) At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people. We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline! As a Software Engineer on the Communications, AI and Automation IT team, you'll create, enhance, and support an ecosystem of applications that powers millions of Delta customer interactions each day. This role will use technical expertise to design, create, and iterate business, application, data, and infrastructure solutions that directly enhance the customer’s experience. The Software Engineer should proactively seek opportunities to optimize performance, maintain and troubleshoot application components as required, quickly resolve problems, and provide timely follow-up. The individual will work in a collaborative agile squad using core agile practices such as "keep it simple," test-driven development (TDD), continuous integration, polyglot programming, microservice design, and is expected to drive forward momentum towards a cloud-first CI/CD mindset. Full-time remote not an option/50% WFH available once training period is complete This role will play a key part in integrating artificial intelligence capabilities into an existing application, with a focus on identifying suitable tasks within the application to automate or enhance with machine learning algorithms, and other limited maintenance patterns to maximize development time for the agile squads. Responsibilities include, but are not limited to: + Analyze the business problem and understand potential value + Design, build, and deploy chatbot applications using AWS Lex. + Create conversation flows and decision trees to ensure efficient, user-centric chatbot dialogues. + Design, test and develop efficient and effective software with an emphasis on AWS architecture components + Implement clean coding practices, test scripts, and infrastructure-as-code pipelines with Java/Python/Node.js + Actively contribute to the betterment of the team – Don’t settle. + Recommend process and coding improvements. + Ensure continued functionality of a program during maintenance and testing of software + Create diagrams, videos, and documents to communicate coding and design details. + Document each aspect of a system or application as a reference for future upgrades and maintenance. + Acts as a mentor to team members. Helps team overcome technical challenges + Pay close attention to cost components and drive processes for efficiency. + Capture rich supporting data for measurement and investigation. What you need to succeed (minimum qualifications) + 5+ years’ experience in Java Full-stack, Python, and Node.js + Knowledge of Agile Methodologies is required, whilepractical application is highly preferred. + Experience with software architectural patterns includingAWS components. + Experience in development and testing (BDD, TDD, Automation,Agile, and DevOps). + Be self-driven, understand the business problem you aresolving. + Experience with Containers, Kubernetes, RedHat OpenShift,Devops, Jenkins, Nexus, Github, or related technologies. + Communicate effectively and frequently with team, businesspartners, and leaders. + Be flexible and embrace challenges that are outside of yourcomfort zone. + Effectively analyze tradeoffs between usability andperformance needs. + Maintain pace and meet deadlines. + Aid and support other team members where required, includingtroubleshooting and maintenance of production systems/programs/applications. + 24/7 On-call support rotation function is a component ofthis role. + Consistently prioritizes safety and security of self,others, and personal data. + Embraces diverse people, thinking, and styles. + Possesses a high school diploma, GED, or high schoolequivalency. + Is at least 18 years of age and has authorization to work inthe United States. What will give you a competitive edge (preferred qualifications) + Experience with AWS serverless application design, development and support including Dynamo, EventBridge, S3, Lambda Layers, SQS/SNS, Step Functions. + AWS Certification is a plus. + Developed machine learning models and AI solutions. + Experience with R, knowledge of AI frameworks such as TensorFlow or PyTorch. + Experience building computer software within the airline industry is a plus. Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: + Competitive salary, industry-leading profit sharing program, and performance incentives + 401(k) with generous company contributions up to 9% + New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31) + In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period + 10 paid holidays per calendar year + Birthing parents are eligible for 12-weeks of paid maternity/parental leave + Non-birthing parents are eligible for 2-weeks of paid parental leave + Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits + Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages + Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health + Domestic and International space-available flight privileges for employees and eligible family members + Career development programs to achieve your long-term career goals + World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint + Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies + Recognition rewards and awards through the platform Unstoppable Together + Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here